I come to Syracuse every year for past 18 years and have been wanting to try Tully's. Tonight was the very first time to give it a try. We arrived around 7:00pm and could see by the parking lot that it was busy. We went inside and were told it would be about a 15 minutes wait to be seated, which turned out to be accurate. There were 5 people in our group. The waitress brought us a small dish of popcorn which we quickly gobbled up, no more was offered. We received our drink order but had to ask for straws, which may be policy these days? She took our order, then the wait began. About 30 minutes later, she came back and told us our food was being plated. A few minutes later, out they came with a bunch of dishes that belonged to a different table. They apologized for the mistake. The waitress then came back 5 minutes later and said our order was delayed due to something with the 2 orders if chicken wings, which didn't make sense. We then waited another 10-15 minutes for the food to be delivered to the table. During this time, we watched a table of 3 that were seated approx 15 minutes after we were seated receive their order, and were half way through their meal before our food arrived. When the food arrived it was missing a side order of fries, which took another 10 minutes to receive. I had ordered a burger, which was a bit messy to handle, so I opened it up to eat with fork and knife. When I did that I found two long stringy things about 3-4 inches long on the burger. I took them off and put it aside and asked the waitress what they were, as it didn't seem to be anything edible. About 15 minutes later, she came back and asked if the manager had spoken to us, for which they had not. A couple minutes later the manager came to the table and said they thought the stringy material was skin from pureed tomatoes and said he wasn't going to charge for the burger and would see what else he could do with the bill. During this time, one of our group requested additional sour cream and salsa for the large order of nachos but the waitress didn't return with them for over 10 more minutes and everyone was done eating by then. So while we did receive a discount on the overall tab, and the taste of the food was okay, it was just a bad overall experience for our first impression of Tully's.