Tully's Good Times Erie Blvd. — Restaurant in City of Syracuse

I come to Syracuse every year for past 18 years and have been wanting to try Tully's. Tonight was the very first time to give it a try. We arrived around 7:00pm and could see by the parking lot that it was busy. We went inside and were told it would be about a 15 minutes wait to be seated, which turned out to be accurate. There were 5 people in our group. The waitress brought us a small dish of popcorn which we quickly gobbled up, no more was offered. We received our drink order but had to ask for straws, which may be policy these days? She took our order, then the wait began. About 30 minutes later, she came back and told us our food was being plated. A few minutes later, out they came with a bunch of dishes that belonged to a different table. They apologized for the mistake. The waitress then came back 5 minutes later and said our order was delayed due to something with the 2 orders if chicken wings, which didn't make sense. We then waited another 10-15 minutes for the food to be delivered to the table. During this time, we watched a table of 3 that were seated approx 15 minutes after we were seated receive their order, and were half way through their meal before our food arrived. When the food arrived it was missing a side order of fries, which took another 10 minutes to receive. I had ordered a burger, which was a bit messy to handle, so I opened it up to eat with fork and knife. When I did that I found two long stringy things about 3-4 inches long on the burger. I took them off and put it aside and asked the waitress what they were, as it didn't seem to be anything edible. About 15 minutes later, she came back and asked if the manager had spoken to us, for which they had not. A couple minutes later the manager came to the table and said they thought the stringy material was skin from pureed tomatoes and said he wasn't going to charge for the burger and would see what else he could do with the bill. During this time, one of our group requested additional sour cream and salsa for the large order of nachos but the waitress didn't return with them for over 10 more minutes and everyone was done eating by then. So while we did receive a discount on the overall tab, and the taste of the food was okay, it was just a bad overall experience for our first...

Okay So I Decided Go Tullys Instead Of Fast Food With My Friend. We Did Running Around Was Hungry and It Was Late . We've always Had Good Experience at Tullys Until Now. So We Go Their , First Theirs a Whole Bunch Of Employees Hanging Outside Being Loud and Rude. Then we Go Inside Host Was Nice , But then we Sit Down and she said Server Would Be Right With Us. 20 Minutes Go By No Server , Then Five More minutes Bam Server. Doesn't Introduce Herself. Looks at US ask our Drinks My Friend Said Pepsi then I say lemonade. She just stands their and stare s at us, I said were not ready order. She said I Know I need your drink order I'm Looking confused cause we just told her so we repeated Our Selfs. She was rude my friend and nice to me a little weird. Then we quickly order , Server Dissappear For A Very Very Long Time we got their at 1015 p.m. Right so still no Food . When it Finally Comes chicken tender dinner s are Both Cold and Fries. It wasn't the Cook obviously Our Food Had Been Sitting that s how long she dissappeared. So I ask For Napkins She said isn't their Paper Towels. I'm looking is this women serious right now. She dissappear s again for awhile and ignoring our Table Completely we had finished forever ago. See her twice and she ignore our table again Dissappear s Completely. No one seemed know where she was and I can tell you wasn't working . Ask for Boxes and Check She didn't even Remember which check we were and their was only one other table. Completely Dead In Their, Right so I'm sitting Again waiting forever just to pay. I get the ticket definitely no Tip For this experience. Plus Table Was Dirty and We Didn't notice until after we drank our cups they were dirty with white rims. Discusting!!" Then my Friend Ask the Time I Said 1140 p.m she said what we got here at 10:00 p.m which I thought wow got their at ten didn't get sat down until 10:15 plus left at 1140 p.m. Plus everything else that happened usually I speak up to crap like this but I just decided I will never go back even day time now Worst experience at a Restaurant in my entire life. I should just went Golden Biersch at Destiny at least for 30 dollars would got fresh food and hot with...

Went there for lunch today with my friend. We chose Tullys over SEVERAL other options. PHOEBE, our server, was sweet, helpful, polite, she was very familiar with the menu... We ordered a grilled cheese with bacon to share. And the nachos to share. Also a peanut butter cookie with ice cream to share. Not sure how we spent nearly $50 for lunch before the tip...I provided a generous tip. Ordered guacamole, sent it back...it was watery and looked... old... We were assured that the nachos would be worth the sour cream on the side, jalapeños on the side and olive on the side. Phoebe said there's also a little Pico on the nachos. I said a little Pico is fine... We were served a platter of nachos with maybe a cup of sour cream on top as well as on the side, and about a cup of Pico under the sour cream. We respectfully sent it back. Hannah, the server who had brought it out to us said, oh, the kitchen just changed how they serve the nachos last night! She was very perky and polite, but if the kitchen is going to make such changes, they need to inform the wait staff so they, in turn, can inform the patrons. I was very happy with the grilled cheese, as was my friend. We were both also very happy with the peanut butter monster cookie with ice cream and chocolate drizzle. The nachos themselves, were acceptable in flavor: chips were nicely prepared. The concept of the meat and the refried beans together is nice and on the first plate of nachos looked very appealing, but the second plate, there was so little, it was difficult to firm a flavor opinion. The scallions eye chopped nicely and appeared fresh. Very tasty. The very tiny portion of sour cream I was given when we received the new version of nachos was disappointing due to it being about an 1/8 the amount of what we were originally served. We hadn't said NO sour cream. Just requested it to be on the side, as the menu also indicated, and we were assured it would be. This was my attempt to give Tullys another chance.

Spending time with my friend? PRICELESS. spending time eating at Tullys? No, I think I'll make another choice next time. Tullys on...