T.C. Wheelers Bar & Pizzeria — Restaurant in City of Tonawanda

Have been coming here for years. We have had parties, birthdays, stags/jack and Jill events here. We loved coming here until yesterday. Highly disappointed . The manager Ashley was very unprofessional. Service was AWFUL last night. Ice cold food, food was also hard and had to have been sitting there for quite a while. rude servers and management who didn’t care. The servers before this have always been absolutely WONDERFUL. we Watched the manager talk to her friends on the side of the bar for 25 minutes while the bartender struggled to keep up. We Sat down at 7:34 and didn’t even get served until 8:33pm. The owner doesn’t care what customers have to say for feedback and was actually more rude than his staff last night. But it actually makes sense seeing how he allows his staff to act and the horrendous service. Be careful if going there for a few drinks or food it’s not worth it. They would rather have you sit for hours and serve you cold food and not even apologize for the horrible service. The wait wasn’t the issue. The issue was the way the food was just thrown down at us and then ICE cold and HARD. the manager Ashley didn’t even deal with us until we asked for a manager but she lied and told the owner that we were rude from the time we came in which was 100% false but he doesn’t care to hear the customers side. Sadly they don’t care hear and the staff gets away with treating customers like garbage. Enjoy the long wait, horrendous service, and ice cold hard...

Do NOT order from T.C. Wheelers Bar and Pizzeria In Tonawanda. This is what happened and the conversation with them.

We ordered from your pizzeria last week. We spent over $90 we thought wow this is really good. We finally found a great pizza place. Fast forward to this week. We just spent over $70 at your pizza place and part of our order was a taco salad. We get home and we open up the taco salad and there is literally a shell with a little bit of meat, onions, tomatoes, and olives.. not a single piece of lettuce, not one. I called and the girl answering the phone says well I can remake you one.. I said we live in Pendleton New York. We’re not gonna drive all the way back there for lettuce. Could you give us a credit for the next time we go in. She put me on hold came back on and said well we can give you seven dollars credit. For a $14 taco salad you want give us seven dollars credit when you screwed up the order.. her reply to me was.. well you got the rest of the salad. Hahahahahaha. Are you KIDDING me? Is that how your pizza place operates? Is that how you keep customers who spend a lot of money when they order? I think I should just put this all online and let everybody else decide I can post a picture also that I took. Pathetic, just pathetic and HORRIBLE customer service!!!😡😡😡…. and because I told the TRUTH they blocked me...

Fun local dive bar that actually serves drinks past 1:30am... as all true Buffalo bars in this great city should!!! Almost all the bartenders Ive ever had there have been excellent. Whenever either Rich and/or Kayla are behind the bar they always have a smile and ACTUALLY CONVERSATE with patrons! Silly, but a friendly bartender who can lend an ear or tell a joke is getting much harder to find than it used it to be. The actual bar is very long with lots of seats so you can actually snag seat at it even when its packed, or you'll at least have enough room to actually make your way too it and be able to place an order without having to elbow two girls, their dad and his dog just to get in the bartenders line of sight. Chris and his family have owned it for as long as I can remember so the owners really care about the place and surely can cook one hell of a pizza pie too. They got a decent pool table (only 1 stick though last time i was there) and a clean dart board both with good room to play. Especially darts as its in the side room which is perfect because nobody ever accidentally walks in the way... Highly recommend as a hidden gem and a true Buffalo Dive Bar. And when the Bills or Sabres game is on....I mean, where would you rather be then right here,...