Burger King — Restaurant in City of Utica

Ok, BK is basically all the same. But the service from location to location can varie widely. This North Utica location wins as the absolute worse. I've yet to go thru this drive thru and receive exactly what I ordered. I've tried several times and will NO LONGER attend this location. I encourage EVERYONE to go anywhere else. Today's example: pull to drive thru and wait for 6 minutes for car in front of me to get order in. Then get to order box and hear recording to start order. 1/2 way thru order I hear "I'm not quite ready, hold one minute, please & thank you" so I wait then when asked by a different voice to start order I do. The second voice is clearly a man but he is sounding like he just woke up and can barely speak. I give my order and only by the total I know it's wrong. The screen showing what u order is nonfunctional so I can't go by that, but I know 2x1.29 + small soda is not over $7. I Express that there is an error and his lacadazical response is " oh its cause the sandwiches are on sale" I said " what the %$#@&^$#&. , how can it be more money if it's on sale" ? I get to the window , pay the guy who is obviously higher than God him self. This guys eyes looked like they were two slivers bout to bleed . He still confused just ran card and walked away, didn't want to know nothing. So I get to next window to realize that he charged us for 2 sandwiches we didn't order so that what the price difference was and to add insult to injury she hands me a soda with cap half on giving...

They use to be the only fast food joint we could count on to actually make the things that you order even at the last minute before final call such as a milkshake or something to do with the ice cream machine Etc. Until last night when they didn't make my two shakes and instead sent me coca cola. So even though I paid for two milkshakes at roughly$ 5 a piece and didn't get them, So door dash thinks it's okay to keep my funds and not issue a refund, hence this letter after explaining how it most definitely does warrant a refund and then some! That's theft for sure by such a big company as them you should be ashamed of yourselves especially with how much we spend on your services each week, it's sickening! And all because this restaurant didn't want to make my shakes! Thanks a lot guys! The best part is you had over 30 minutes before closing which was plenty of time to...

My online order was missing the following: BACON ON MY BACON BUGER!! PLEASE WATCH THE CAMERAS TO SEE NOOOO BACON ON MY BACON BUGER!!! WHY PAY EXTRA?!! NO ONIONS on 1 chicken sandwich and little onions on all other items when i ordered EXTRA ONIONS!

EVERYTHING WAS ICE COLD!!! The cold grease from the chicken sandwiches soaked the entire bag- the grease wasn't even hot so you know they had been sitting!!! It seems like the food had been sitting there unordered, unedited, incorrect and possibly exposed to air elements for being left out for so long!!! Immediately after pulling away i checked my order to this! I tried calling and it rang 5 times and went to a dial tone. I wont wait for more mistakes from them! It’s unhealthy enough to eat cold, old grease but its worse to literally NOT...