Desserts Beyond the Ordinary — Restaurant in City of Utica

I’ve ordered a cake from this bakery. The cake itself was average or less - it was a carrot cake, flavor was nice but the layers were very dry and dense, almost stale. Probably the worst carrot cake dough I’ve ever tried. Frosting was pretty good, except the cake was decorated with coolwhip or some other artificial whipped cream stuff - it tasted like styrofoam, we had to scrape it off. In addition, the attitide of staff inside the shop was not nice. I walked in to pick the cake up, said “Hello”, and explained what I’m here for - the lady behind the counter never said a word, just silently dissapeared in the back room. Couple minutes later she returned with my cake, opened the box to show me the cake, asked “Ok?” and closed the lid a second later before I even had a chance to answer. I told my coworkers about this, and multiple people said that’s how it usually is there. I could assume the cake I had was just not their best flavor and try another one - but I have no desire to deal with grumpy personnel. If they don’t value me as a customer, I’ll be happy to leave my money with...

Trash place! Don’t waste your time & money here. Take your business somewhere that they will DO GOOD WORK.

1.) Communication was trash, was only sent 1 text message 2 months before the job & the only other time was the day of payment.

2.) Spent $50 extra dollars on the cake to make it look better for my parents vow renewal (3rd photo with candles)

3.) Owner refused to give a full refund & with us paying $50 extra. The refund ended up essentially being $25 what a joke.

Couldn't even get a cake stand!

Would have gotten a better looking cake at Wegmans for a quarter of the price I...

Had a couple great experiences! We have been going to them for years, we started going there when they were at their last location. I'm not going to say we don't make our own from time to time but they are definitely our favorite place to get an amazing cake! I have no stake in the place but I can guarantee you will not be disappointed, how moist they are and the fact they hold their moisture is phenomenal. Lastly the flavor all the way through! We called a couple of times in a pinch and they accommodated very well, thank you Desserts Beyond The Ordinary I will return...