New York Bagels Deli & Catering — Restaurant in City of Yonkers

Asian gentleman with the glasses took my order. Ordered a B&E without cheese on the LAST plain bagel they had. Wasn't crowded yet either. 10 min later, people that arrived after me started getting their orders. I thought I was bugging. Cook comes out and announces my order, so I wait patiently for the gentleman who I ordered with, to ring me up. Instead I see the Younger Lady with red/brownish streaky hair pick up my order, open it up to check to see what it was, she takes it for someone that ordered with her and adds it along with the rest of the wrong order. Me seeing her go through the sandwich had me thinking it wasn't mine because she clearly saw what was on the sandwich, right? 10 more min go by without me getting anything, along without seeing the gentleman who took my order. Cook comes out and i asked him what happened to my order, he acts like i'm speaking a different language, then finally asked me who did I order with, I told him who. He goes to the back where the other guy is HIDING. Cook comes back out tries to grab a WHOLE WHEAT bagel for my order. This all happened without them communicating a single word to me, as I had to sit here and put together what was going on. I told him no give me the egg everything.

The fact that nobody said a word to me throughout this entire messed up experience just shows the professionalism of this place. Also my sandwich ended up being rushed, wasn't toasted properly, eggs were cooked sloppy, and bacon for sure wasn't re-grilled or even hot. I'm sure i'm in the minority, but that fact that I work in the food/service industry too, and 20min go by without communicating anything to me. And you hide in the back and come back out like nothing happened. And don't say a word to me lol. That's...

Not sure if there's new owners or what here but my last couple experiences have been terrible. Today takes the prize though. Went in and ordered a hobo sandwich on a hero. That sandwich consists of 3 eggs, ham, bacon, sausage, cheese and either home fries or has browns. I get home and open the wrapping and I have home fries on a hero that's it. So I call let them know I'll be coming back even tho it's inconvenient and get a new one I didn't ask for anything back just wanted the sandwich correct. Go back make the exchange was a little surprised they didn't offer a coffee or something for their mess up but whatever. Sooooo I get home open my sandwich and guess what? This time I got egg whites and tomatoes with home fries on a hero. Yes I know should have checked the second time. I call back again and this time I said I'll be coming in for a refund and anew sandwich ok? And the guy on the phone said no problem. I get to the deli and there is no sandwich made he just hands me my money and says I didn't hear you say another sandwich too and offers to make it right then I didn't have time to wait so I said eff it took my money and left. Even if I hadn't asked for another sandwich which I did you should want to make it right after making someone drive back and forth 3 times. Just terrible. Oh his excuse was the chef was in training and had given me the healthy hobo which isn't found anywhere...

Definitely giving a 5-star because the bagels are some of the best I have ever had and I have had Bagels from dozens and dozens of places. I have been going there pretty much every single day for the last two-plus years. the food is fantastic usually and the people are very friendly however the customer service often really sucks. There almost isn't a time where they don't get the order wrong. Even when they write it down. Pretty much every single time I have went there the order is wrong. The people are extremely nice and friendly but not great at making the orders. Only had hot Food a few times but it was pretty good. The French fries are not too bad just make sure to say Well done. The best thing of course is the bagels and cream cheese and even the home fries. Probably the best home fries I've ever tasted. coffee is a little strong in my opinion and even when you say extra light they leave it really dark so keep that in mind. Overall a little bit pricey but worth it for the good quality of food. Although they make tons and tons of bagels they do sometimes sell out so the morning is the best. The line can get pretty busy but it's worth it for the food. Overall a great place to visit for some bagels just be sure they get the order right...