Sonic Drive-In — Restaurant in Clanton

So...The Clanton Sonic has been around for years. I remember back when it had employees on roller skates going from car to car taking orders and carrying food. They had plenty of employees then. I understand inflation over the years can force change in many ways and enovate easier ways to operate in order to save money, but also has seemed to have also lowered the quality of customer service as well.

Me and my wife have stopped at Sonic many times, but I have noticed a massive drop in employee quality, even to a point where one employee tried to steal money from me by pocketing it, then never seeing my food. In the end, I confronted the employee and management and got my food AND my change.

The speakers or headsets must be dinosaur age equipment because I have to repeat my order 5 times to get them to hear me. Then sometimes that doesn't even work and they have to come outside to take my order anyway. I feel sorry for those car hoppers who have to deal with the horrible equipment.

I understand that people make mistakes. It happens. No one is perfect, but after repeating my order to their face 3 straight times, continue to stare at me like a deer in headlights, then still come back with the wrong order just simply blows me away on how poor their cognitive skills are. These are 20+ year old employees mind you. Not all of them are kids. By the way, my order was 2 simple sonic blasts.

For a business that advertises "1 million drink types and combinations." It's crazy that they can't find employees at the Clanton location who won't blow a fuse when one item has a change on it or something different.

I work fast food currently. I have been trained in every position. I have been a manager before. I have been through all of this before. No one is perfect by any means, but when a manager can't even comprehend a sonic blasts after repeating it 5 times already is just sad. This NEVER happens where I work and we always make an effort to make up for any mistakes with a little extra. I'm not perfect, I have messed up orders myself, but never have I made a customer repeat an order 5 times to then proceed to give the wrong order again. They even have a picture that shows what it looks like for crying out loud!

Sonic, please hire better quality employees. And my warning to any one looking for a job, please look at reviews first before jumping to a decision. If they don't want to provide good service to customers, it shows that they don't care about your employment either. Treat customers a little better please, and learn some cognitive skills. Would be much...

The fried food here is actually quite good including food like tater tots, onion rings, ect when it is cooked properly. I've just had too many bad incidents here to justify going to this Sonic. I recently went here quite a few times during the "Carhop Classic" special they were having and after having their food a few times I can say that I wouldn't pay full retail price for their entrees. At least 1/2 or 1/3 times I went here they would mess up something with the entree including not steaming the bun on the hot dog or getting cold tater tots. I was getting the chili cheese coney, mostly, after the cheeseburger was inedible on my first time getting it. Something on the cheeseburger tasted like plastic. I'm not sure if it was the lettuce, bun, or condiments. Other times, the drive thru is so slow. If there are more than 2 or 3 cars in the drive thru you are in for a bad time. One time I came through when they weren't busy and literally all of the staff was out back smoking and talking at their cars. Pretty ghetto. Avoid this place and go to other places in town. I've had much better Sonic...

Horrible, one star only because I had to give my server a star. Drove home 20 miles away only to find party of my order missing. Contacted the restaurant and spoke with Pepper who was extremely rude, refused to give me a refund only saying I could go back and get them. Didn't apologize. She said I was causing at her when I had her on speaker. She said I was rude and refused to give me her district managers contact info saying she didn't have it. She said he called them. Also said she didn't have a phone number for the corporate office. All this only because her staff failed to confirm an order before out went out the door. My daughter called her back after she accused me of threatening her and hung up on me. My daughter was polite and yet Pepper would not let her speak. My daughter tried telling her not once was I rude. Pepper then screamed at my daughter and told my daughter that she wasn't gonna refund me any money and not to bother coming back and hung up on my daughter. Fantastic Customer Service, Way To...