Burger King — Restaurant in Claremont

I just left this place store #2512 and will never go there again first the were "out of" everything but regular whoppers and apparently cheese because out of the three burgers I order for my wife son and myself my sons Jr. Whopper was the only one that had it even though I asked for it and then asked to make sure when it didn't show up on the screen then I had to reorder almost completely at the window because the value meals I ordered would only come with a drink if we wanted diet coke so I paid and went about waiting for the food thinking this place has gone way downhill since the last time I was here. Then I'm looking over the receipt and thinking how did I only get a single $1 bill in change my total was $37.07 and I paid her 2 $20s ok everyone makes misstakes when they are rushing do when she came back to the window with my food I asked if she could fix it and was absolutely floored when her responelse was "No I don't have any quarters" so I offered the 7 cents a to make it an even $2 in change and again with the the attitude I was told it's only a dollar and change it's not that big a deal is it if your done complaining now there's a line behind you.. if that was the end of it at this point wonderful I just spent a dollar and change to learn I will not be going back but it was not the kids meal was a smashed burger and half frozen french fries for everyone I tried to call from the parking lot to get the lady's name but after 10 repeated calls I'm guessing they just aren't going to answer a call to the district branch and they were no better there response was yea we get a lot of complaints about the claremont store....so ok its cool your gonna do what about it? I honestly just can't get over how such a place is ok with running a...

I have to be honest, at first when I saw no cars in the parking lot I got nervous , but after going to the drive thru and dealing with the worker( who was great and even though they were out of Rodeo Burger patties , helped me with a whopper sized rodeo burger instead) they were actually really nice, every time I go all my stuff is there and tastes fresh , and is great.... And if you look on any food with pick ups app/site it says not all items listed will be at THAT certain location you want.....i figured that was kind of common knowledge ...it's a gamble ...can't expect every thing to get it right for you.. Sometimes you have to actually call the restaurant and check...or use an area on the website to find out location based menus ;) Also ...sometimes yes I do have to wait a bit and there is 1 guy who can be a little snappy sometimes...but by then end of what must be AN AWESOME DAY with so many entitled, impatient people sometimes the way you handle yourself can stink and I get that so I try to be understanding and hope that maybe being nice even when being snapped at can make someone pause and realize what they are doing and...

We provided the drive-thru cashier with a code from app. When he repeated that part of order back to us it didn’t match what we had ordered. When I informed him of that he became rude and didn’t offer to fix the problem. We have screenshots of the order. Clearly his computer was telling him something different than what Burger King’s app was telling us, but acting like the customer has a problem is unacceptable. When we realized we weren’t getting anywhere with him and after a customer in the car behind us got out of his car to approach and ask what the hold up was, we decided to leave. As we pulled through the drive-thru, the cashier yelled at us. When I stopped the car, he yelled at us to get out of his drive-thru. Not sure if Burger King does routine drug testing or not, but his irrational behavior suggests that might be a good idea. Won’t be visiting this Burger King again until we are reassured this won’t happen again. Our 13 year-old niece was in the car and doesn’t deserve to witness such immature behavior. Employees that yell at customers for no good reason tarnish the reputation both of local franchises and of...