KFC — Restaurant in Claremont

So being a stereotypical brown guy I decided to stop off in my box truck with my coworker at this location to get some tenders on 6/1/21 after 2:20ish. Obviously knowing it wouldn't fit through drive thru, so I parked and we went inside. After standing around for a bit without anyone taking our order, which there was at least 5 people there. What appears to be a mgr walks over and says "We're understaffed and taking orders through drive thru only" I replied well my box truck doesn't quite fit under the clearance bar. She then says "Ya well sorry, there's been other customers that also seemed frustrated by this as well". I replied well your doors are unlocked and no signs saying drive thru only, could you take my order and ring me up in drive thru? She replied "No sorry I can't do that". So I jumped in my box truck and drove close to the speaker as I could, but I couldn't trigger it. So I let another customer go ahead and give her order and asked if she could tell them there was another order for the truck guy. So then I managed to solve my own issue where the mgr was unable to do so. But the bigger question is... Doors are unlocked and you've already upset previous customers... Why didn't you lock the doors of doing drive thru only? Then why not take my order when there was nobody else around and gave me the "Understaffed" excuse I'll have to simply say you wanted to be lazy, not take care of customers and attempt not to turn more profits for your business. Well this has been my longest...

I would give less than one star if it was an option. This place is TERRIBLE. On the rare occasion you actually get what you ordered you have to deal with inept and rude staff including management. we went there today 6/8 for take out & ordered 3 simple burritos, got our order promptly ( once the cashier figured out which buttons to push, she also didn't know what went on anything) & were on our way home. We get home only to find our order had been completely screwed up. So we went all the way back down Washington st. In lunchtime traffic mind you. After slowly explaining to the SAME cashier (3 times) that the order was completely messed up she had us DIG THE RECEIPT OUT OF THEIR TRASH, & eventually went out back & had it remade. A few mins later a guy from outback brings us a bag. This time we check it, & it's still wrong, at least they got the right type of burritos this time, we'll 2 out of 3 right. So once again we give her the bag & tell her it's wrong, one completely & the other two were loaded with onions when we asked for NONE. so once again she goes out back and once again a few minutes later a guy from outback hands us a bag so once again we check it, AND now there's 2 burritos instead of 3 & both burritos are completely loaded with effin onions. DONE. I give up. Just take them back and give me my money back. So a frazzled manager comes out and once again I've got to explain the situation, he gives me an attitude but at least we got our money back. Last time I will ever go to...

If I can give less than a star I would! Today, November 23, 2021 at 5:20pm I had my mother buy TacoBell/KFC for dinner. We live about 5min drive away. She came home with some missing food. No problem right? It happens and I know that because I used to work in the food industry for a decade. I called to let them know I would like to come back and pick up the missing food. No one answered the phone so I decided it would be best if I went out instead and picked up the food. I waited in line no problem and even though it took a half hour to make it to the speaker box, I was patient and kind. I told them that I had not received a few items and would like to have them please. "My screen can't show previous orders " "that's okay I have the receipt and can prove everything no problem. I can even tell you the receipt number" after going back and forth and being told it's a waste of time and couldn't even get a refund another worker came over the speaker and told me to pull up to the window. I did and highlighted the items so they can find it easier. They checked my receipt gave me one bag and I left hoping they got it right came home and found out I had it wrong. I decided to never go back and tell my story so maybe they...