IMM THAI — Restaurant in Clark

The WORST experience I have ever had in the restaurant/food industry.

The following topics will be addressed:

Lack of customer service Lack of professionalism Distasteful entree

Visited here based on a recommendation of some friends and I absolutely love Thai food. Was about to depart the state and we stopped here so I can eat before boarding my flight. We started with 2 appetizers (spring rolls and curry puff. Curry puff was a little on the sweeter/saltier side to my liking but it worked) which were pretty good. Ordered the ginger duck for my entree. Ginger is one of my favorite seasonings and have never gone wrong with ordering a dish including it. I have also had great experiences with duck as well.

The owner (didn’t know at the time) served me my entree.

First STRIKE- The sauce Immediately, once the owner placed the plate down on the table, I knew something was off and it was the sauce. The sauce had a very thick and slimy consistency as if too much thickener (most likely cornstarch) was used. Decided to still give it a try since looks can be misleading. And as noted without even checking the consistency with a utensil, it was proven when I picked up with my fork - slimy!

Final strike- The Duck

Despite the sauce, I decided to try the duck. As soon as I tasted it, I knew I was one. It tasted as if the duck was just slaughtered - RAW! So gross!

I shared how displeased I was with my meal with the waitress in hopes I could get something else. She went to the owner(who once again was the one who served me the dish) and immediately I heard the owners’ loud voice from the kitchen addressing the situation. I would like to add that I was sitting close to the entry point of the business and was able to hear her from the kitchen! That’s how loud she was!

Now what did the owner do? She sent the waitress out to me instead of directly coming to me herself to professionally address the matter and told me the policy includes no exchanges or refunds. To add, if something else was ordered, I would have to still pay for the raw, slimy dish. Waitress sincerely apologized and I thanked her for her apology but was and am very displeased with the owner.

Never have I ever!!!

Firstly, if this RARE policy (which I have never heard or seen at any restaurant that I have visited) is something that is enacted, it should be discussed when a customer arrives so he or she can choose whether or not he or wants to place an order or continue to dine at the restaurant. Secondly, such a policy should not be in fine print on a menu, not visible to human eye.

In retrospect, neither visible (or in bold or reed colored view print) or a discussion of policies are discussed with potential customers because that would lead to lost profit.

Let’s just say, I paid for all our meals and WILL NEVER be visiting here again! Such a horrible experience and I hope that before others visit here, you know the truth of this business with their disgusting food, customer service and professionalism from the top (ownership).

This establishment puts Thai restaurants and the beautiful culture to SHAME! Very dishonorable.

P.S. Of course, I will continue to visit and enjoy food other Thai restaurants because I love the food and culture...

I love (good) Thai food and this establishment had good reviews, so we tried it; huge mistake. The shrimp in my pad thai were not fresh, they were downright bad, spoiled, with a rotting, sulphuric, fishy aroma, to say the least. We ordered takeout and I made the mistake of not opening our dishes there. After reading some of the other reviews, it wouldn’t have mattered, as, apparently, there are no refunds for spoiled/rotten food or any raw duck they serve.

At any rate, I don’t need a refund, it will be refund enough watching this disgusting dive go out of business for serving such vile, disgusting food and treating customers so poorly.

In response to your comment, “it seems you have been giving a one star rating everywhere you go”, thank you for bringing this to my attention. You are correct, over the last four years I have had a total of five reviews, all one star. When a service provided is extraordinarily awful or food perhaps is rancid, such as the shrimp your restaurant served my family, I will absolutely do my best to warn others, so they do not make the same mistake we did. Shell food poisoning is very serious, I’m glad we placed the food you served us where it belongs, in the garbage, so no one in our family got sick. Now that you have brought this to my attention, I will try to provide reviews to establishments which provide good service, who have employees/owners who are respectful to their clientele, or who serve great and safe-to-eat food, none of these describe you, your employees and certainly not your spoiled,...

Since working @ L’Oréal, which is across the street, an employee invited me to lunch here. It was the first time I tried Thai food and I loved it! I haven’t tried anywhere else. The service has always been good up until yesterday. I ordered my food online but I wanted to eat there because my lunch is too short so I waste time walking back to work with my lunch. I think they were upset because when 2 women served me food and water, I said THANK YOU and they both ignored me. They smiled at their other guest but looked serious with me. I used to eat lunch there everyday so I deserve respect! I don’t know where the guy and girl that treated me so nicely went but these 2 women make me not want to eat there again.

Update 1.24.25 You didn’t go “above and beyond” because when I called to order my food to eat it there, the girl on the phone said you don’t do that so I still ordered my food online and when I got there I ASKED you to warm it up. Even if it wasn’t allowed, you should’ve told me instead of giving me attitude and treating me with disgrace. I’ve ordered many times there, I put money into your business I even recommend this restaurant to people so you should’ve told be professional!

By the way, the drunken noodles I ate yesterday only contained 2 pieces of tofu and barely any...