Lasaters Coffee & Tea — Restaurant in Clarksville

It's a coffee shop like Starbucks or Dunkin Donuts. Prices are comparable to the above mentioned coffee shops. This location is a drive thru only. They have a variety of cold and hot drinks as well as food items such as breakfast sandwiches and cookies. I went there to get a hot tea which was good (too sweet for me but you might like it on the sweeter side) Customer service was good. The reason for 2 stars was the long wait. I was in line for at least 25 minutes. I couldn't get out of line because there were cars in front and rear of me. Also because of the long line, cars are lining up on adjacent lots and on the sidewalk. The long wait was not due to staffing issues. It was put out fairly quickly once the order was taken. One solution is for this establishment to post a menu on the drive thru line prior to getting to the order window so customers can see the menu and be ready to order when they get to the attendant. I will not return to this specific location until a change has been made to remedy the...

Ordered 2 maccchiatos and saw them put caramel on them. We said we didn't want caramel and they said that a maccchiato is caramel. They willingly changed our $9 order to 2 lattes, but offered no price adjustment. The lattes were barely warm and mostly milk flavored, hardly any coffee flavor. My husband drank his, my daughter got mine. Promptly went to Starbucks down the road. When I walked in, there was a sign showing a maccchiato...steamed milk and espresso....no caramel. That's what I purchased and after 15 minutes it's still hot! I'm not a big fan of Starbucks, but this time they won. We like to give local places a try when we travel and would go back to Lasaters, but ask more questions. It's a drive-thru only so it is hard to try your product and get a change unless you go back...

Tired of asking for them to cut my bagel, and it never being done, despite always leaving a tip I feel I’m pressured to leave. Drinks/service have gone downhill over the years and they always only offer the same drinks despite their competitors having a much better selection/menu. Didn’t leave a tip today, (mind you this has to be done before ANY services are even rendered) and once again despite asking for and being told that they would cut the bagel, I was quickly handed my order, and the employee disappeared behind her sliding glass window as if they just couldn’t be bothered, which just made me feel rushed and as if there was some sort of disdain towards the lack of tip left, but whatever, I opened the bag and what do you know,...