Liberty Park Grill — Restaurant in Clarksville

My father turned 85 today, and my sister and I took him to Liberty Grill to have a nice dinner out on the patio, his little dog in tow (they allow dogs on the patio). Up until today, we liked this restaurant and ate here often. Their patio is beautiful with a view of the Clarksville Marina, and their food has always been solid. We were happy to bring Dad here, but we did not ask for any special birthday treatment. We arrived around 3:45pm and they sat us with Lunch menus. The patio had several tables with customers. The server took our drink orders and brought our drinks and bread within just a few minutes. She then asked if we knew what we wanted to order or needed more time to decide. Dad needed a little extra time with the menu, so I chose the latter. The server came back close to 4pm and asked again if we still needed time. Dad was still deciding and there were other customers, so I again said yes. Little did I know that this would be the beginning of a completely ruined birthday dinner for Dad. The second time the server asked us if we needed time, I checked my phone because I remembered that the menu switches to Dinner at 4pm. I don’t mind paying more but I wanted to be sure we could still order off the Lunch menu. Dad now knew what he wanted but our server did not come back until 4:20pm. I know this because after waiting nearly 20 minutes, I got up and went inside the restaurant to find her. There was hardly anyone in the restaurant or on the patio at this point. The lunch crowd had cleared out and our server had clearly forgotten us. After my finding her, she came out and took our order. When I asked if we were still okay ordering off the Lunch menu, she said “yes, we’ll honor that since you were seated before lunch ended”- which was 35 minutes before. She knew we’d been there for a while. After the order was placed, we waited for almost 30 minutes. Just as I was about to go back in to find our server, she brought our little dog out the hamburger patty we’d ordered for her. Yes, our dog got dinner. We didn’t. In a nutshell, I ended up talking with the manager. The server blamed the kitchen (conveniently leaving out the part about her forgetting us). The manager said she’d check on it right away. We waited. The manager then appeared several minutes later and blamed it on the Teriyaki Kabob I’d ordered and informed us that it would take another 5 minutes. At this point it was close to 5pm and it had gotten ridiculous. The manager did offer to box up our food to go. We didn’t take her up on the offer to eat microwaved food that we’d not been served on the patio where we drove to have a nice dinner. Then to add injury to insult, the server came out to have a word with us. She’s likely a very nice lady. But the golden rule is that you don’t blame the customer. And while she “apologized,” she also put in a comment about us taking our time to order as if it were our fault all along for not being served our dinner in over an hour at their establishment. As if an 85-year-old man should just hurry the hell up. She’s young, so maybe that’s the reason for poor customer-service skills. But she really should have kept the fake apology to herself, because that was when I raised my voice. Luckily, there was only one other table of customers on the patio, customers who had arrived after us and who were already eating their dinner. Must have been nice. As for Dad, we stopped and got him Panda Express. He was really hungry and tired at that point. Panda Express could give Liberty Grill some pointers on how to manage a restaurant, because Liberty Grill isn’t suitable for a special occasion or a timely dinner for that matter. We...

Disappointed is an understatement. We were in town and wanted a nice restaurant to go to with friends. The wait wasn't much, about 25 mins. We were seated and waited another 25 mins before we were ever greeted by our waitress. We ordered our drinks and food at the same time. Then the wait was on. We noticed the tables around us getting bread and refills but that was not happening at our table. She apologized and said that there were multiple large groups and that's why we had to wait, which is understandable. The table next to us got thier food and it was sent back for being cold. About 40 mins later we finally got our food and guess what it was ice cold. The baked potato and mac and cheese felt like they were pulled from the fridge. The steak was soooo over cooked it could have been used for leather on the bottom of someone's shoe. The chicken was ok I guess, nothing to write home about. I don't mind spending money on food or even waiting long periods of time for the food but to spend what we did and to get the food we got was absolutely disappointing. The poor waitress had to deal with 2 tables that waited a very long time and had food served cold and no one came out to those tables to apologize and see what could be done to make it right but her. That was disheartening. The Manager should have come out and made it right but that never happened. We definitely will never be back and will make sure no one we know will eat...

Visted on May 4, 2024 a little after 11am with somewhat high expectations from other reviews I read. Unfortunately, my experience was a big disappointment. A table of 4, we ordered routine meals (two steakhouse burgers ordered medium done, pot roast, and a cheese burger). The majority of the food was bland/not cooked to order (both steakhouse burgers were over cooked to well done), but the pot roast was tasty. The wait for the food was extraordinarily long, taking 30 minutes. When the wait staff brought the food, there was no explanation or simple apology for the long wait (any remark would have been appreciated). The menu in the restaurant (nor the online menu which I double checked) showed pricing for drinks (soda, iced tea). To my amazement, we were charged $3.69 for each drink which seems really high considering the surrounding restaurants like Cheddar's, Texas Roadhouse charge $2.99, so, I felt fleeced on the drinks. The total for the 4 meals, a $10.99 appetizer, the soft drinks/tea and $7.94 tax totaled $90.65. The service was adequate, but the atmosphere was lacking; sticky floors and the tabletop had the dried, hazy residue from what I imagine was a dirty washcloth (think high school lunch ladies wiping down dozens of tables with a dirty rag and filthy water). In the end, I did not feel the food quality matched the cost -...