McDonald's — Restaurant in Clarksville

This was possibly one of the worst experiences I’ve had at a McDonalds. The person taking our order in the drive-thru did not know how to work their system and took our order completely wrong. Once we reached the window to receive our food we were presented with the wrong food. We corrected them on what was wrong and the lady who was at the window seemed to be very helpless and not seem to understand what we were saying. She went back three times and still produced the wrong drink each time. Once we finally go it, it was made incorrectly. She then pulled us to wait for fries which we then waited and had 5 cars pass us as we were simply waiting for fries. I don’t know if the lady in the window was having a bad day, but she had no business putting that on us with her disrespect and disregard. Thankfully, when I went in to retrieve the fries we’ve been waiting for a nice man came up to me and actually was the first employee I had a decent encounter with. This is a McDonald’s Im glad I don’t have to go to frequently, because I’d...

Drive thru totally got our order wrong. They asked me to pull forward to wait on our order. Waited nearly 20 minutes for them to bring my $40 order out (2 #7’s, a 20 piece, a double cheese burger and some drinks, why is this $40??). When they finally did, the associate asked what I ordered. I told her exactly what I ordered, she said “good, this is the right one. I drove 25 minutes home only to find out that it was not our order, but a specialty order no one in my family would eat. Called the manager on duty and was told that a refund could not be processed if I didn’t return. I live 25 minutes away, they would not pay for my time or gas. Food went into the trash and I’m out $40. GET...

Awful McDonald's and dining experience! Last two drive thru visits staff were rude and food quality was poor. Teenage crew playing around in the kitchen and texting. Both times in drive thru I was told to park my truck and waited over 5 minutes for regular menu items (no special orders) to be delivered from kitchen. No napkins or ketchup packets with order. Limited fast food options in Clarksville, VA. and a small town environment (1,200 population) only highlights the incredible deficiencies in poorly trained staff and sub par food quality at this McDonald's location. How many poor Google reviews does it take before Management will address these issues? Will...