Wendy's — Restaurant in Clearfield

Would you like two burger patties on your doublestack? How about zero burger patties on your doublestack, because that's just one thing that was messed up about our order.

Here's how it went, while ordering at the drive-thru, I mentioned that we had the keychains that give you free jr. frosties. I barely said the word "keychains" when the guy cut me off and told me that the frosty machine was broken. Then as I get closer to the pick up window, I see the employee handing frosties to the car in front of us. Then when I get to the window I see an employee filling two more frosties. So I confronted them and told them that they just told me the machine was broken and that I just watched them fill two. The kid looked at me like he didn't know what to say and then said "I didn't tell you that", I guess he wasn't on the ordering side of things. The other kid that did take the order was standing there and he disappeared real fast. I told him that he needed to add the five I initially tried to order. He went away and finished getting the food and then just handed it to me like that was going to be all. He forgot our drinks and he was trying to ignore the frosties. When I asked about them, he told me that they were unable to just make them without them being on the order. I explained that they would have been on the order if the person didn't lie to me to try to avoid having to make them. I asked for a manager and was told he was busy, so I asked if I needed to come in the store, but he finally said he would bring them out. He brought three, not five, but by this time I was so bothered that I didn't look. If you don't want to honor the keychains, then don't sell them (I bought them from this location).

We got home to realize that we didn't count correctly and were sold an extra meal. It took a minute because they didn't give a receipt but it was clear from the total that they charged us for it. That's when we realized that one of the doublestack burgers we received was nothing but a bun, two pickles, and some ketchup (see photo). So the extra meal we paid for went to our daughter. Fries were cold, but this could have been due to the time wasted trying to deal with the other issue. My hunch is that they would have been cold anyway based on the dumpster fire that could describe everything else.

I know it's crazy to write a review about Wendy's, but I hope that someone with some accountability for this location sees this and realizes that the staff running their restaurant in the evenings is driving it into the ground. Until now, we would drive further to this location because the location by Walmart in Syracuse became a mess like this long ago. I honestly wouldn't have been upset enough to take the time to write this if they didn't lie to my face and get caught in the process.

Here’s one last tip for anyone who is reading this having had a similar experience, if your order is over $50 you can legally dispute the charge with your credit card issuer and your entire purchase will likely be credited back to you. As a consumer, you can do this if the restaurant over charges you, bills you for products not received, and even if the quality is...

FOOD POISONING ER VISIT!!!!! If I could deduct stars or do anything else to make this more seen I would! I ended up in the emergency room 2 days ago due to food poisoning from grilled chicken from this restaurant location. I'm now stuck with an emergency room bill and a never-ending hate for Wendy's! It is disgusting to think that the manager was extremely rude when I was ordering my food and I asked for home style said that she was unable to do that that it was impossible to switch grilled chicken out for homestyle chicken and then said that she didn't have grilled chicken and magically. Some appeared in the middle of the order and so not thinking. Got the grilled chicken. Well it tasted funny but I am hungry at the end of the day of hard work and so I ate it anyways with extra ranch. Didn't look funny. I mean it was cold but it wasn't icy and it was definitely cooked all the way through. At some point it had to have been old chicken that had been sitting out or somebody's food from a salad because they don't normally chop it up into cubes for a wrap. But now because of a poor decision on my part to continue eating and their disgusting behavior not only with customer service but also food preparation have been sick all week and unable to eat and barely stay hydrated enough not to go back to...

I have been to this location 10 or so times and Wendy's is our go-to fast food. The 4for4 meal is mostly what we order, since we love the options/variety, the taste and it is filling.

French fry quality here is hit and miss, but don't miss the sign on the door if the fries aren't hot and crispy they'll get you ones that are hot and crispy.

We have seen service here be a little slow, but found it really depends on the staff and time of day. The front end people have usually been very happy and helpful. As of this writing our food was up very quickly.

The location does get a little dirty and I think we've only seen the tables being cleaned during two of our trips here (maybe just not here during scheduled rounds?). We are usually in store 30-60 minutes with a little one that is quite slow eating since there's so much distraction. You can see the tables do get cleaned though.

The location does have freestyle drink machines which is nice and for a couple months it appeared the ice dispenser didn't work on one of them every...