Burger King — Restaurant in Clearwater

Went rhrough drive-thru to order a sweet tea for myself and a frosted lemonade and chicken nuggets with ranch for my daughter. The casheir first of all had dragon nails! They should be a registered dangerous weapon! Name on cashier slip was Brianna.But, after receiving our order, I drove away and took a sip of my drink. It tasted like nothing, never mind sweet tea! I opened the lid and it was water (no color at all to it), and we didn't get the ranch either. So I parked my car and went in. This is a Sunday afternoon, and not a single customer inside. So as I walk in, one of the women was standing directly by the line bars looking straight at me as I walk in - as if she was expecting me (and I totally believe she knew why I was coming in). As I told her I didn't get the sweet tea ordered, she gave me a dumb blank look. Then one of the other young women behind the counter said "well I got it out of the tea machine". I opened the lid to show her the water and told her it was straight water as she could see. Then yet another young woman said "oh, we must have made a mistake and took it out of the water machine". Since when do they put water in one of those tea containers (that I could see clearly)? Then the cashier finally came around with an over-dramatic "oh, i'm so sorry" , flashing me a fake smile. After I left, my daughter said her lemonade didn't taste right, and neither did the "sweet tea" they finally gave me, so we ended up throwing everything out. Last time I will visit that place. It was obvious they were in it together to mess around with people's orders. No wonder that place is always dead! Time to put the...

Horrible customer service. There is a particular female employee who opens in the morning shift, I assume, unfortunately I did not catch her name.

Last week my husband and I pulled up to the drive thru (only car) was told to look at the menu and she would be with me in a minute (5 minutes go by) cars pile up behind me. I overheard the guy in the lane next to us say “hello,hello?” as he had been waiting some time too, the female employee snappily and loudly responded “Give me a minute! I am by myself in here!” At this point we had given her nearly 10 minutes. We waited a few seconds longer and decided to pull off. As we pulled off we saw there was no one at her window.

This morning my husband decided he would give them another try, as he walked out the door I joked with him “I hope it’s not that same lady!” WHOOPS I jinxed it. When he got home he told me he pulled up (only car again), to his delight she was ready to take his order. He reads off the VERY SMALL order to which she snappily repeated back, wrong. He corrected her. Again she did not understand the simple order and had an attitude. He pulled off without completing the order. Mind you, it was 5:45AM, they open at 5. She had plenty of time to wake up and not be a grump.

Both times we ended up at McDonald’s next door and were greeted with respect and timeliness. I never considered McDonald’s to be the standard for friendly customer service but after dealing with this employee at Burger King, they have moved up to the Chic-Fil-A level.

We just wanted a dang...

It's Burger King, so let's manage our expectations. Having said that, I don't expect to spend 35 minutes in the drive thru line for a small mobile order: a double Whopper and a large order of french fries. I worked at Burger King in high school, and I can tell you with 100% certainty that that order should take absolutely no more than 5 minutes to make.

I ordered it on the app at 10:18, pulled up to the speaker at 10:22, and finally got to the window at 10:43, after they took care of the five cars in front of me. The young lady (who appeared to be in training) tried to hand me the bag, and I asked her how long it had been sitting in the window. She looked at the receipt and said, "It says 10:18," to which I replied, "That was 25 minutes ago." The other young lady (who appeared to be her trainer) apologized and asked me to pull ahead and wait while they remade my order. At 10:58 (a full 15 minutes after she asked me to pull ahead and wait), a third young lady came out, handed my food over with the most passive-aggressive fake smile I've seen in many moons, and said facetiously, "Have a good one."

In that 15 minutes, they served two cars and the drive-thru line grew until it wrapped halfway around the building.

This is not the first time I've gotten abysmal drive-thru service at this location, but it certainly was the worst. I can count on one hand the times I've gotten service this bad at any fast food restaurant in my entire not-short adult life. It'll be the last time it happens at this particular...