Chicken Express — Restaurant in Cleburne

What an awful experience from beginning to end. The food pictured is supposed to be $13 worth of food apparently (keep in mind I didn't order a drink). 😶 I sat in the drive thru for about ten minutes and there was only one car in front of me. Yet somehow my chicken was ice cold, so apparently I wasn't waiting around all that time for hot, fresh food. I questioned the prices because I don't remember it being so high last time I went to Chicken E and the employee was quite full of attitude when he responded and made sure to tell me that the prices aren't his fault in an extremely rude tone. He had offered me a side of ranch with my poppers when he took my order on the speaker, but it was not in the box he gave me. I requested no gravy on the mashed potatoes and clearly as pictured received gravy. That kid probably needs to go work somewhere where he isn't face to face offering customer service each day, because he was quite rude. His name was Issac I believe as that is what my receipt said. I will not be returning to this Chicken E and I wouldn't recommend it to anyone unless they can get their staff on board with better customer service and preferably better food. I remember loving every single thing on the menu back in the day, but I threw half of my overpriced meal in the trash because it was not even a little tasty. I put in my time working at a Chicken Express for four years when I was a teenager, so I do know first-hand that this job isn't difficult. I have worked in customer service for over 20 years and that was a sorry example of making the customer feel important. I didn't even want to give y'all ONE star, but it made me....

So typically I order my food get to the window Drive off get home food was wrong. No big deal! I call up to chicken express to inform them about the food being wrong. Asking for them to do a remake. The manager Ashlynn proceeds to tell me She can only remake the spicy tenders basically to leave the fries, mashed potatoes, I explained I would like a remake on the food. Like who’s going to eat cold food the fries after I wait another 8 minutes on spicy tenders as I did the first time. So, Ashlynn “manager” states NO! We do this to everyone. I feel this should of been handled differently needless to say the food was chunked in trash. And this business is super unprofessional. And the manager should have done the right thing. If your food is wrong on behalf of your employees and crew. Like I’m baffled she thought I would heat up French fries and potatoes in the microwave after waiting another 8 minutes and than another 10 minutes to get back home. She was unprofessional and rude! We’re never...

Worst experience I have EVER had at a Chicken Express. I was shorted on my order, called and spoke with MOD, explained what had happened, asked for a refund and said I couldn't come back tonight and was told I could not get a refund for the item I was shorted without bringing the full order back. My family had already eaten half of it so I couldn't bring back the entire thing so I was told there was nothing they could do for me. I asked to speak with the next supervisor and was told the only person over them was the owner and they cant give out that information. Not to mention my food was ice cold. I will NEVER be back. Chicken Express stole from me in my eyes. I encourage you to try any other Chicken spot in town. There are plenty to choose from. I assure you Chicken E will never get money out of me again. I also will be contacting corporate. All i asked was for their mistake to be fixed but they didn't want to....