Verizon — Local services in Cleburne

I normally visit the I-35 corporate Verizon Store. In fact, I tried that today. Aside from not having any Samsung phones in stock at all, the salesman that addressed me at the door didn't seem interested at all in helping me. A trend that seems to be catching on their. After calling the other Burleson location, which I know better than to waste my time visiting, they are also out of stock on all Samsung phones. My last hope before dealing with another rude salesman from Verizon customer service, I decided that I would try calling the Cleburne Store. Not only did they have several Samsung phones in stock, they seemed happy to help. Walking in the door, much different experience. Pleasant greeting and promptly answered all my questions and went right to work getting switched over to my new phone 📱. The only differences between corporate stores and independent retailers that I could tell is they charge a $25 setup fee. Elexis, who helped me, was well worth the money. Quick, friendly, informative, and made sure I had all my questions answered before I left. That's pretty good 👍 service for being the last customer of the day. Special note, I live in Cleburne and would drive to Burleson for good service and knowledge to help me with any of my questions. I'm thankful I don't have to leave town to get that level of...

05/11/22 I never post reviews, but this last visit to Verizon in Cleburne was horrid customer service. I walked in to see if I could upgrade my phone on Mothers Day Sunday. I walked in to see a young lady there by herself, and I got excited because I was going to be able to have a Verizon employee to myself and hopefully be done quickly. Firstly, she did not greet me or smile; she looked very annoyed that I interrupted her Sunday web browsing. I asked if she was okay, and she just said yes very rudely. I could immediately feel she did not want me there, so I asked her for her name, (Alexis)or (Elexus) and told her I'd be back when she was in a better mood. She smarted off by saying, "Happy Mothers Day," and I left Verizon a little bothered but not phase because clearly, she is depressed with her life. I have worked in customer service for over 20 years and I have never treated a customer like she did me. Verizon, I hope you train your employees to be kind and show respect to your customers because this could be the downfall of this location if the service continues like this...might be time for retraining.. Alexis, I understand you have a salty life but take my advice..remember to smile and be kind and your life situation will get better or it might be time for you to...

I visited this store last week to start up a new phone service. I dealt with Brandi who was exceptional!!!! She went above and beyond what she had to do to get me service!! My case was difficult bc i had just deactivated my service exactly one month earlier and that made things extremely difficult to figure out. But Brandi refused to give up on how to figure out exactly how to handle my unique situation!!! She even stayed on the case for over an hour and a half after closing just to try and get help from Core to figure it out but was given the run around by up to 4 different Core agents, i know this bc i set right beside her and heard all the differnet, conflicting info she was given! I can not express enough that my case was a difficult one that they had never dealt with before!!! I just want Brandi, her Boss and the whole verizon team to know what an exceitional hard working and determined employee they have in Brandi!!! She multitasked and made several sales and helped other customers with trouble shooting problems the whole time she was helping me!!!! I just wanted to say thank you to Brandi and for her to be acknowledged as a superior employee!! Sincerely, Kimberky, Department Director for a renowned...