Baskin-Robbins — Restaurant in Cleveland

Save your money and buy ice cream the next time you're at the grocery store. I walked in to find three employees behind the counter and none of them looked up to say "welcome, hi or we'll be right with you." One even passed by me three times and didn't even look back at me. 30 seconds went by and I almost walked out the door. I regrettably did not walk out the door and purchased a double scoop waffle cone. The waffle cone had multiple cracks in it and the melting ice cream now the consistency of soup, was all over my hands, lap and car seat. Being prompted on the bottom of the receipt to write a review, I did. I was then contacted by the company saying how they created a case number and the franchise owner would be addressing my concerns. Though if the owner/management did not reach out to me to reach back out to the actual company. Thee weeks have gone by with no response from the local franchise owner or management and the company itself is ignoring me as well. Insult upon insult. Needless to say they have lost...

The worst customer service I've ever had. I think these restaurants forget that doordashers work for them and are also employees. I think they forget that doordashers are also people that grew up in this area. I grew up sneaking out with my brother to meet our friends for ice cream when I was a kid here... So it's a huge bummer that these people treat me like I'm a huge problem Everytime I come in to get a doordash order. You can call doordash and set it to send us later if you need more time, but acting like we don't exist, blatantly ignoring us, and constantly affecting my dasher percentage because I constantly have to unassign and leave. I now refuse to pick up from here and I take the decline percentage on my dasher account. They treat people so awful. Theyre supposed to be good Christian folk, but they just look at you like youre a problem. Terrible, uncomfortable atmosphere, completely different than when...

It kind of grossed me out how none of the employees wore gloves or washed their hands. I sat there for about 20 minutes and watched them touch dirty rags to wipe stuff up, touch their phones, and then serve people ice cream, again with no gloves or handwashing or hand sanitizing. I don’t know what hygiene practices they’re supposed to follow, but if the answer is none, then they did...