Bruno's Ristorante & Catering

I don't know where to start. I initially chose this restaurant to host a very special 40th birthday after dining here once before and being blown away by the food. It is smaller and quaint, but the staff were fabulous and food, to die for. I booked seating on patio a week in advance for a group of 24 people. Unfortunately due to weather changes the day of the event, there had appeared to be a chance of rain. They called me to confirm 4 hours prior to our arrival, we decided to take a chance to go with it as it was way too soon to change dinner plans for that many people. I called to confirm the day of that we are coming. I called again to let them know 30 minutes prior that we are on the way. Upon arrival, with all 20 of my guests, we proceeded to wait OUTSIDE ON THE SIDEWALK, for an HOUR before being seated. I kept having to ask when things would be ready, urging them to keep it moving. I understand a slight delay, but an entire hour after having reserved such a large party with a weeks notice and multiple confirmation calls the day of, and I have 20 guests standing outside waiting. I couldn't believe it. And the hostess had acted like I was crazy for being upset. We finally get seated, and they had 2 young servers bringing out waters for the table. TWO. AT. A TIME. Each of them came out with 2 waters each, went back in, 5 minutes later, two more waters come out. DO THESE PEOPLE KNOW WHAT A TRAY IS ? On top of waiting an hour just to sit down, we waited 20 minutes for water. I had guests going to the bar by themselves just to get a drink! We ordered champagne for the entire table, of which took another 30 minutes just to get glasses set out and each guest to be poured champagne. I had to ask the server in the middle of it to just put in an order of 6 appetizers to get some kind of food out to people as its been 2 hours now of WAITING for seats and water. Not even bread or butter was brought out. I had another guest order 2 additional bottles of champagne for everyone. Another half hour had gone by, he then went inside to the bar to check on it just to find out that they were never told of the additional champagne order, the server forgot to tell them. And so he cancelled it. By the time the appetizers finally came out, rain had come. No one came out to see if we were okay. I had to look and ask for someone to come out so I could graciously tell them we were leaving. 2 hours for seats, water, appetizers and to be treated like absolute trash. This was the most disgraceful and disgusting embarrassment I have ever seen and had to experience from a restaurant. I had nothing but good things to say before, and no one could ever predict rain, but they should be absolutely ashamed of themselves after that performance. And to top it all of~ I was still charged. I am amazed at my ability to have been able to keep my cool as I did, as well as writing this review. Unprepared, unapologetic, rude, at the very least they could have just said they are or were not equip to handle a larger party instead of this. I hope they are happy they ruined a very special event.