I called the sales lady that the website gives instructions to call for large catering orders 24 hours in advance (mind you their website says they don’t have to have advance notice you can still order) and placed an order, gave her all the information and asked for delivery. She advised me that she would have to call back to let me know if they can deliver it and if I could pay for Oxtails. I called her back 5 hours later to see if she found out yet and she said not yet. I called back 3 hours later and she said she was working it out with the catering staff and I gave her my work email so she could send me the invoice. She called back later after hours and I was not working which was unprofessional. The next morning I started calling at 8:30am to confirm that she put the order in that I gave her because I still hadn’t received the invoice. There was no answer. My coworkers began calling also and got no answer. She finally answered at 11:08am and my delivery was for 11:30am sounding half sleep. She said she never put the order in!!! After I told her my order the day before at 11:30 AM!!!! I had a whole line shop full of people waiting for the food only to find out she didn’t do her job!!!! Then she told me to call catering myself to see if they could get the order but that’s her job per the website! I called catering and they said they couldn’t fill the order because she didn’t put the order in 24 hours prior ALTHOUGH THE WEBSITE SAYS NO PRIOR NOTICE FOR CATERING IS NECESSARY! Wow this whole situation was disgusting and unprofessional. And they’re lying on the details of their website by saying you don’t need prior notice, but the sad part is I placed my order 24 hours beforehand and called back several times and it was never put in. This was absolutely ridiculous I wish I could rate them negative 5 stars and I will tell everyone I know not to eat here.