Papa Johns Pizza — Restaurant in Cleveland

If I could give a zero, I would…Worst customer service…I ordered through the app and was notified through the tracker that it would be 45-50 minutes to receive my order…so when it was close to time for the pizza to arrive, I checked the tracker again…this time it said that it would be another hour because Papa John’s had turned the order over to Door Dash for delivery… I called the store to find out what was going on with the order and was told that my order was ready and they were just waitingon the driver… I was then put on eternal hold… I called back six other times and remained on hold anywhere from 4 to 11 minutes each time with no one ever coming on to answer the phone… All they would do was pick up the phone and put it back on hold… Had they answered the phone, I could’ve told them just to cancel my order, issue me a refund, and save the Door Dash driver a wasted delivery… Instead, I had to contact corporate and make a complaint…the DoorDash driver also arrived an hour later with the order that had been sitting under the heat lamp for an hour…I had to tell him to take the order back and tell them to issue me a refund… I am now waiting to hear back from corporate… I will order from Domino’s from now on because I have never had any issues with them, even though they don’t deliver all the way to our home we are more than willing to drive the short distance to meet the driver… I have deleted the Papa John’s app from my phone so that I am reminded not to...

Absolutely the worst managed franchise. Do NOT order from here. I placed an order online. Fifteen minutes later I received a text saying it was on it's way. The franchise is 15 minutes from my house. Forty minutes later I called to check on the status and was told the driver had multiple deliveries and that he should be here any minute. Thirty minutes after that I called and was told the driver had 5 orders and mine was fifth. I told them I didn’t want a pizza and cheese sticks that had been in a car for over an hour. I was told that the manager said she couldn’t cancel the order but that I could get a free pizza next time. 20 minutes after that the pizza still hadn’t arrive. I received a phone call saying that my pizza had been delivered to my neighbor’s house and the order had been cancelled. When I asked to speak to the manager I was told she was too busy to talk to me. After asking the person on the phone multiple times to go get the manager, he hung up on me When I called back they picked up and immedialty hung up again. The worst experience I’ve had and the worst customer service. I should have been told we are sorry we are making a new order and will have it to you immediately. Now it is two hours after my order and we are cooking frozen pizza. Do NOT...

I really like Papa John's Pizza. The problem lately is that if you call in an order for pick up, your call does not connect directly to your local Papa John's. It connects to an answering service that takes your order. That's fine, but there was a language birder and I could not understand the lady and she could not understand me. I speak very clearly. She also spent a lot of time trying to upsell me and add more to the order. I knew exactly what I wanted when I called and would have asked for this other stuff if I had wanted those add ons. Finally, when I picked up the pizza, it was the wrong pizza. We settled for what we got ..... and it was very good ..... but, the point is that after everything, it was not what we ordered. Good score for taste, but a fail on the ordering system and everything else. I must say the folks at the actual location were very nice and when I mentioned the problem my wife and I had in the ordering process, they did mention that others had some difficulty with it as well. I was told if I hit number 5 when calling when options were offered, it would connect me directly to their...