Dairy Queen Grill & Chill — Restaurant in Clinton Township

I’ve been a regular customer at this Dairy Queen for a long time, always ordering the same thing—a plain cone in a cup with double cherry dip on the side. Today, I was met with a completely different response from a young woman behind the counter, who claimed they “don’t do that here.”

When I mentioned that I’ve ordered this here multiple times, she gave me a blank stare and replied, “Here?…” as if I was confused about where I was. I matched her tone and said, “Yes. Here.” She then insisted, “My manager doesn’t allow that. It’s store policy. We don’t even have a button for that!”

Excuse me? If there’s a button for double cherry dip on a regular cone, couldn’t you just enter that and accommodate a simple adjustment since I ordered in person? It’s not complicated—especially since I’ve had this order many times before. I live right down the street and have always come here, but after this experience, I’ll be taking my business elsewhere, even if it means going out of my way. Extremely disappointing customer service—and in my opinion, pure laziness.

And judging by the other reviews, this isn’t just a one-off bad experience. It’s clear that customer service here is lacking, cleanliness is questionable, and food handling isn’t being taken seriously. I’ve also noticed that the owner responds to negative reviews by referring to customers as “fans.” I’m not sure what’s more frustrating—the dismissive service or the strange attempt to spin unhappy customers as loyal supporters. If you want people to be true fans of your business, maybe start by actually providing...

About 2 weeks ago I went through the drive through at about 11am to get myself a Smores blizzard after working a 14 hour night shift. I was looking forward to my ice cream after a long night, but was was severely disappointed when I realized that only the top 2 inches of my blizzard had actual mix-ins in it. The majority of my cup was just plain vanilla ice cream. I shrugged it off, a little pissed that I wasted $5 and change for plain ice cream, but mistakes happen. Then I went through the drive through again today, at about 11am again and placed my order. Along with some food items, I ordered a medium Smores blizzard and the SAME THING HAPPENED with this blizzard. Only the top 2 inches had a little bit of graham cracker in it, no chocolate, like someone put a spoonful of mix-ins on top and just stirred. Now I know this isn't standard for your store, because I've come in with my kids to get ice cream instore a handful of times, and my blizzard always is made correctly when I come in and eat it there. Coming from someone who has worked all over the food industry, and did their fair share working a drivethrough back in the day, it looks like you have some slackers running your window during the early afternoon shifts. To make matters worse, I've been trying to call the store for about 20 minutes to speak with someone on this matter, and no one is answering the phone. I'm deeply disappointed in this whole situation, because your location is a mile drive from my home but the convenience isn't worth wasting my money on food I'm...

This Dairy Queen location was a huge disappointment and a major food safety concern. I visited on March 25th around 7:30 PM and ordered a Blizzard and two burgers. Almost immediately, I canceled the burgers after seeing the cook wearing black gloves, handling raw burger patties, placing them on the grill, and then using the same gloves to grab the burger buns. That’s a clear case of cross-contamination and completely unacceptable.

If that wasn’t bad enough, another employee was eating fries straight from the bin where they keep the cooked fries. On top of these disgusting food safety violations, the store itself was an embarrassing mess—dirty, unorganized, and clearly not well-maintained.

I tried to do the right thing and called Dairy Queen corporate, expecting them to address this. But just like every other time I’ve reached out about issues (mostly rampant food mistakes at other locations), I never got a single call back—not even once, even when my order was severely wrong. That’s beyond frustrating, especially as someone who goes through the drive-thru often with my family.

The owner of this location should be embarrassed that a customer had to escalate this issue and still never got a response. It’s clear that food safety and customer service are not priorities here. If they can’t even be bothered to follow up when serious health risks are reported, I can only imagine what goes on when no one is watching.

Avoid this place until they get their...