Dairy Queen Grill & Chill — Restaurant in Clinton

(3) One star--In the apology, the manager promised a free dessert and meal (a very kind gesture!). I went to collect, but they said she didn't work there anymore. They wouldn't even look at the email she sent while employed by their restaurant. They did give me a small blizzard, but would not give the meal. I wouldn't have accepted, but this about the integrity of the restaurant! They should not allow their employees to make promises if they can't honor them. I would've let it go, but today I ordered a blizzard (for the last time). They have a flip or free policy. She started to hand it to me WITHOUT flipping it (the sign is on the window...). I tried to give her a hint, but she still wouldn't flip it. I had to flip it FOR her. I didn't complain (I don't like to cause trouble), but this is the second time this location has failed to honor a promise. If they aren't going to flip the blizzard (or at least apologize for not flipping it) then they should take the sign down (it's not important unless it has consistency of milkshake). Also, the fries were cold (not the first time). It's just not worth the money. There are plenty of other good restaurants in the area. I will not visit this location again.

(2) I'm giving them a star back. I filed a complaint with corporate who forwarded the complaint to the general manger at DQ who apologized the same day! I am pleased with the way it was handled.

(1) I ordered a mini peanut butter cookie dough smash blizzard. First, she thought I ordered a medium and gave me the wrong price. I asked if that was for a mini (I think she thought I said medium). She said no and gave me the correct price--$3.20. I drove to the window and she had a medium waiting. I told her I ordered a mini. She asked if I wanted to be charged for a medium. I said no. She charged me for the correct price. She didn't want me to wait so she offered me the medium instead. I thought it was a nice gesture until I tried the blizzard. It was basically 16 Oz of vanilla ice cream soup ( DQ's ice cream is gross in liquid form) with 3 or 4 balls of salty peanut butter cookies, but no chocolate chip cookie dough or choco chunks. It was so disgusting I drove to a gas station just to throw it away. I'm so mad that I wasted my money on this garbage. Points for the gesture, but...

I ordered a sheet cake from this store for a birthday. I went by the store to pick it up and after standing in the lobby for 5 minutes without anyone speaking to me I finally was asked "whatchu want?" I said I was there to pick up a cake I ordered the day before. And I was told. "Our freezer is broken, we sent our cakes to the new Jackson store on 80." I can't believe they didn't call to even tell me. At the new store they didn't have the cake I ordered and had no idea about any cakes from Clinton but they helped me no problem and were very friendly about it.

This was the final straw with this store. They don't care and it shows. Trash was in the parking lot and my feet stuck to the floor. If you are near this store and really want Dairy Queen don't stop there and don't order cakes there. From now on I will be using a different store even though this is in...

The store was dirty no one was even trying to get it cleaned up they were talking very loud and one of the employees was using bad language and I had my grandchild with me One of cook's was outside the door smoking weed when he came back inside the manager on duty said to him that was you out there smoking weed I thought it came from a car in the drive through he just started laughing and said what I do on my time is my business. But what made it worse was he was not on his time he went behind the counter and clocked out when his ride got there like 15 minutes later. When I tried to call the store and talk to the manager about it she said I'm sure you talking about the right store I've never heard of this going on before she didn't seem to care one way or the other. So I want be going there again...