Hot Bowl — Restaurant in Clinton

First and last time at this establishment. Let me pre face this with: I hardly ever take food back, like never. I have been in the restaurant industry for 15 years myself, I know how hard it can be some days. But also, we JUST moved to Clinton. Just got in our house yesterday when this occurred.

But when it comes to this place, I will never be back. Absolutely disgusting food but also disgusting service from the daughter and dad or husband and wife. Whatever they are, absolutely disgusting behavior from them when letting them know our food was not up to par!! Bought take out for SIX PEOPLE, and not 1 person in my family ate their food. Rice was hard/tasted like plastic/beef had no flavor what so ever and one of our "teriyaki bowls" was literally white rice and some plain grilled chicken, no sauce, at all. I have 4 children who will eat almost anything, but not this. It was flat out gross. We spent $65 at this place, so to say I was frustrated and annoyed was def an understatement. So, I took our food back. I wanted a refund. I had already ordered other food for my kids so I just wanted my money back. Upon letting the female know what was wrong, she chuckled at me "Well no one here tonight complain about their food, so why yours bad?", "we busy tonight", is what she said to me. And then told me I could just get new food there and they will remake it. I told her no. I wanted my money back. She didn't like that, so we argued about it and she told me "We don't do refunds". Girl.... again, been in the restaurant industry 15 years. I know damn near every POS system and what it can and cannot do, and I know you can very easily give me a refund. I paid with card. So she went to speak to the man in the back in their language and he starts yelling and getting loud, slamming his spatulas against the grill. Acting like a child throwing a temper tantrum. Staring straight at me with his nasty looks. He's mad, he's frustrated, I get it. But not my fault your food tastes bad. So we stood there and argued for probably 10 minutes before she finally understands that I'm not leaving without my money. As she's in the process of doing my refund she tells me to never come back. Girl I PROMISE I will never be back, the food didn't ruin that chance, YOU did. How you handled that was so disrespectful and completely wrong. Before I left, I apologized to her, I told her I had no intent on coming in to be disrespectful on any account. I'm not about it. But she said nothing, wouldn't even look at me. I sure hope you're not a mom. Cause if so I'd think you'd understand how hard and EXPENSIVE it is to feed our kids. All we wanted was an easy dinner night and you ruined that for us. You thought I just wanted free food but yet... I brought ALL the food back... all of it. So your comments of "oh you get to just eat free, you pay for nothing". No girl, still had to go buy dinner AGAIN and we ate none of your nasty...

First time visiting here since 2019. I was happy to see they were still open and survived the pandemic! At this restaurant you make your own bowl by picking out what meat, veggies, sauce, etc, that you want and they cook it for you. I got my order to go. Everything was stocked, and items that weren't they quickly refilled if needed. I went at the perfect time because I was able to take my time preparing my bowls, and there were maybe 2 or 3 people who were dining in. Some complain about the atmosphere, but it's fine. Don't expect anything fancy and you'll be ok! I can't speak on the service since I have never dined in, but the guy that checked me out and the guy who took my order both were very friendly and made sure that I had everything I needed. I would recommend trying them out if you are looking to try...

Bad customer service. They mixed my order up with someone else's (my child has food sensitives so this was a big no no), was waited on by a little boy, had to practically flag someone down to get a drink and refills and even then I had to ask multiple times before someone would help. The food was mediocre at best and the way the food sits out and open, id think the health department would have a field day. Don't waste your time, unless your ok with less then average.

Update:

So I’ve gone back several time when I wasn’t hangry and it was excellent. The still need more wait staff in my opinion but the food is good and hot and comes quickly and the family that owns the place is very sweet (thanks for the watermelon btw)....