I have received poor service or a bad food product from plenty of locations before but never as consistently as I do from this one. I will order ahead on the app and upon arrival the app will NOT let me put in my stall number (my phone has perfect service and other apps are working perfectly fine at the time). On multiple occasions I will press the button and tell an employee of the situation and they will acknowledge it. They will then proceed to help every other car in the lot before bringing me my food (which has had plenty of time to already be prepared). More than once I have waited over 10 minutes upon arrival, when it wasn't even busy. On one of these occasions I even had to call back in and argue with an employee that they had my order. Apparently the first employee I spoke to keyed the order out but it was never brought out. Whenever I order at the location things usually go pretty smooth but I shouldn't have to do that for...
Read morei’ve been to this location a handful of times, usually it’s okay. i mean it’s sonic, you know? however this time they messed up my order TWICE! me and my husband ordered from their app; some corn dogs, tater tots, chili cheese fries, and cheese fries… not so complicated, right? wrong! when we originally picked up the food from the drive through they didn’t even give us the chili cheese and cheese fries. we turned around and we said they forgot it, then when we got the bag we went home to see that they gave us chili cheese and cheese TATER TOTS! i repeated that it was FRIES twice the second time around. then to make it even more annoying they barely put any cheese or chili. super annoying idk...
Read moreToday there was no ice cream. Twice in the last 2 weeks between 930-10pm i was told they were closed, even though online hours stated they were to be open until 11 pm, (sorry i don't remember exact dates and times, i never intended to have to right a review; i went to sonic in neighboring town lake jackson, tx. Both times, Who never let my expectations down). another time at this clute sonic I ordered a banana split blast and a chocolate shake with banana.. the blast was a warm shake-like substance and the shake had no banana. I'm not sure why I have to travel an extra 10-15 minutes to another town for quality ice...
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