Dunkin' — Restaurant in Colesville

Since this store opened, I have ordered my kids breakfast from here every Friday on the way to school as a treat for their hard work in school. I use to visit the drive thru which usually took 10 minutes with only one person in front of us. So I downloaded the app and it is even worse. I normally order around 645 because I know they are slow and I will get there around 710 for online order grab n go. Despite me ordering early I still have to request my 2 donuts or have to wait for drinks or sandwiches. The employees constantly ignore you and never ask if they can help. Meanwhile people are standing in line to order and are never helped. When confronted by customers the excuse is alway, “there are only 2 of us working and the manager set us up on the schedule”. There is a huge lack of customer service skills and the owner should definitely look into this lack of proper scheduling. I don’t work in the restaurant industry but it is not hard to figure out that you need more than 2-3 people working the morning shift at a busy location such as this. This location is great and could be very prosperous for the owner if it is run the right way. They will continue to lose money with this poorly managed location. They will definitely see a dropped in business/revenue in the coming weeks when the Cloverly Burger King opens within the...

We go here a lot. Today, my order was messed up. No big deal, mistakes happen….my food was supposed to have no egg but it came with egg (everything cooked beautifully). I brought my little kids inside with me to ask for it to be corrected. I was very kind and just said “these were not supposed to have egg, sorry”… no attitude or anything bc I understand it was a simple mistake. Well….when my “fixed” order was done, the lady brought it out and slammed it down quickly saying the order and walking away….when I opened the bag to look at the food, they were so overcooked that they were barely edible. Wake up wraps that were so crispy and the cheese was so burnt that you couldn’t even see it. I didn’t feel like complaining again. But I’m super irritated. I spent money and only ate like 3 bites of each wake up wrap due to how over cooked the rest was. Do better yall! You know you over cooked and it and...

Terrible service. When in today for donuts and no one even talked to me to ask what i needed. I went ahead and started ordering via the screens. A group of ladies came in and they were immediately greeted and orders taken. They all got their orders filled immediately. Meanwhile i was waiting patiently for mine that was made before them. They even got additional orders and left, while i was patiently waiting. The dunkin employees went about their business like there was no customer waiting. They continued taking drive through orders and completely ignoring me. I finally asked about my order and only then did someone come out to give my two donuts -already made. Very disappointed. I guess i was the same color as the people that they wanted to give immediate service to. I could have just gone down to safeway or even 7-11 to get my donuts. Never again...