Bentley's Steakhouse — Restaurant in College Park

My husband and I decided to visit this place on valentines day. We walked in without a reservation with the hopes of getting a table. We were more than okay if that didn't happen. We had another place in mind if this one fell through. I need to mention that there is no direct phone line to this restaurant and you have to call the front desk to gain access. I called from 10AM that morning until 6pm and no one at this restaurant bothered to pick up the phone so I have no idea how anyone was able to get a reservation. Upon entering the restaurant, The hosted was extremely dismissive and she never said hello, she just asked for the name on the reservation. The restaurant had 2 guests at the time we arrived. It was 98% empty. I told her we didn't have one and she quickly said " no we don't have any availability " and started walking to the door as if she were ushering us out. Had she been kind, I probably wouldn't have left a review like this. It's doesn't cost anything to be kind and again, we were more than okay with not being able to get a table. I looked at other reviews and the negative reviews about the staff and I believe it to be true. I really wanted to do a good review on this place but never got to experience it. Because of how we were treated, I am NOT interested in returning to this restaurant to give a review on the food. The first impression is truly the last. If someone had picked up the phone, we never would have arrived there. The unprofessional demeanor displayed on this day doesn't go well with the prices listed on their menu. If you charge fine dining and 5 star prices for find, it should also come with 5 star customer service and a 5 star experience from the time I walk in until we leave. I wouldn't recommend this place based on the...

I was there this week for a convention. I was devasted at how bad my rib eye was made. I asked for a medium, it came out as well done and very tough in texture. So I waited patiently while my collegaues all ate and was actually quite embarrassed. Then the waitress brings the new steak in, this one looked like it was defrosted in the microwave and then cooked and when it came out the waitress waited above me while I cut into the steak. It literally felt like I was cutting into a rubber tire. Even the waitress was surprised and the people at my table looked at the steak and we're disgusted .

How spineless of the kitchen staff to allow this disgusting steak to be allowed to even be served to a customer. Then to make it worse, the 500 pound set chef comes out of the kitchen with the waitress and asks what seems to be the issue ... How embarrassing. Everyone at my table are now looking at the chain of events at what the hell is going on.

The chef then says if he can get me something else??? Really? Are u kidding me. What needs to come out of the kitchen is a new chef who knows how to cook. Where is Chef Ramsey to show them how what happened tonight was so wrong in so many ways!!!

I never ate that night. I passed on dinner.

And for the record I am a Ritz/Marriot executive card holder and this was embarrassing to say the least.

This restaurant should be shut down!

I rarely give out bad reviews but this was very bad, embarrassing and this restaurant will get someone sick one of these days.

This is a Marriott with a lot of conventions and the Marriot allowed this sorry ass restaurant to be open and disgrace themselves?? Get them the hell out...

The reviews are mixed so here's our experience. We had reservations, but wanted to dine an hour earlier. We stopped by to ask if that would be possible. The hostess smiled and said of course. Then she'd led us to our table with a happy anniversary sign. Our server, Karla, was pleasant and attentive. Her knowledge and guidance help us pick the perfect menu for the evening. We shared the crab barrels, wedge salad, Demonico steak. Each entree was tasty, cooked perfect, and plentiful for two. Our 32nd anniversary evening ended with an unexpected complimentary decadent chocolate dessert on beautiful painted plate with fresh strawberries and cream and two glasses of chilled champagne. We had a...