Ecco Airport — Restaurant in College Park

For the Restaurant: Whoever the man with a dreads ponytail was, bartending on 12/3 @2pm, was not performing quality client services. I was in a rush, 10 minutes to gate close, I asked for a quick shot of vodka and to cash me out at the same time, boom boom, card and ID on the bar. He mentioned he needed to serve a bottle at a table first. Understandable, but when you already understand (as in you know the fact already from my mouth) someone is in a rush, it takes maximum 90 seconds to pour me a quick shot and cash me out with my card on the table at the same time (which it did, I was sitting there), how can you really manage your time better to still leave everyone satisfied? Serve me my 90 second shot, THEN go get the wine box you need to serve at another table. You leave us both happy. Prioritize how you can deliver the maximum client satisfaction to everyone. This was apparently a priority to him, to serve to them, over me, which could be done and satisfied in 90 seconds, along with them. Did they order first? Yes, I understand that. Were they in a rush? Probably not, 2 people smiling and laughing with each other, having been seated at a proper table, who could have waited 90 seconds longer for their bottle of wine they obviously had time to share. Second point: I asked for a bottom shelf vodka shot, since I really have no preference. Once he generated my bill, I’m looking at $25 for my shot. I had JUST paid $25 a double Bloody Mary in terminal B, so this led me to think this was no bottom shelf vodka. Therefore, did he consider and listen to my request? Probably not. That “probably not”, paired with the time management decisions of this employee are not satisfactory. I wish I had the time to refute this & address while I was there. This is not acceptable and needs to be addressed by management. Side note: The hostess at this time...

After a disappointing breakfast experience at nearly every available stop in Terminal F (we tried the Mexican spot, Pei Wei, and the sandwich shop—all of which were major misses), I was hopeful when I noticed Ecco Restaurant. Though it wasn’t open for breakfast, it looked more upscale and promising than the surrounding food court options. So on our return trip from Cabo, with a 3-hour layover, we decided to give Ecco a shot for dinner.

The food was, thankfully, a noticeable upgrade. Most of our dishes ranged from good to great, with only a few misses—so from a culinary standpoint, Ecco stands out as a better choice in Terminal F.

But here’s where it fell apart: the service and professionalism were shockingly bad. What stood out wasn’t our food, but the chaos I observed between the wait staff and kitchen. The vibe felt more like a group of friends hanging out at someone’s house than a restaurant—loud banter, joking around, and complete disregard for the guests seated just a few feet away.

Even worse, what appeared to be the manager or expediter (who was dressing the plates) repeatedly scratched her head, picked at her face, and then used her bare fingers to season dishes with salt and pepper. I lost count at how many times she touched her face or hair before plating. It was truly unappetizing and incredibly unprofessional.

Our server, Omar, was fast and efficient but had a tone and body language that suggested he was annoyed by any request—until it came time to drop the check.

At $300 for dinner, this should have been a far more elevated experience. Ecco has potential with its menu and food quality, but the leadership needs to step in immediately to train on professionalism, hygiene, and hospitality. Otherwise, it’s just a fancy-looking food court restaurant with...

My boyfriend and I stayed in Atlanta over the weekend for a concert and decided to make a reservation at Ecco to have a nice night with just the two of us. We made a reservation for 8:15 and we left a voicemail to try and get it pushed back a little later, but no one called back. This ended up working out anyways though because the 8:15 ended up working well for us. We got a drink at the bar to wait for our table and the drinks were good but a bit overpriced. The weird part of the night was our server. I do not want to name names as I have worked in a restaurant for four years, but I will call him Gerald. Gerald came to the table to greet us and immediately went over a spiel about everything, and I mean EVERYTHING on the menu. We had not even had a chance to look at anything nor asked for recommendations and he would not let us get a word in for five straight minutes. Finally he leaves and comes back with our drinks after a minute and when we tell him we need a little more time to think about our main courses, he tells us (in the nicest way possible) that Ecco is not a normal restaurant and that we needed to make a decision soon as there were other people waiting to eat and such. My boyfriend and I thought this was very rude considering how this place was on the nicer side. He also seemed a bit upset we did not order the expensive steak and fish he had performed a monologue about before. Gerald did not ruin our night or anything but he did make it off, and would frequently not speak to me but only to my boyfriend and only take my boyfriends plates. Like I said I work in a restaurant so I get it, but he was probably on coke. The food was interesting but not worth the price in my opinion. Probably won’t...