Rafael's Pizzeria — Restaurant in Collegedale

We haven’t eaten here in a while and we used to eat it at least once every 2/3 months, so we ordered pick up. 2 chicken finger dinners (used to be 4 fingers, fries, bread, and a small salad) and 2 chicken Parm dinners (spaghetti with 4 chicken strips and that big thing of garlic bread), we added and paid for 2 cups of feta cheese, mushrooms and onions on one of the chicken parm’s, and 2 extra cups of ranch. They said it will be an extra charge for these items up front and I’m like cool, no worries, already knew that so not a problem at all. Husband goes picks up food, comes home, $62, like whoa, crap, ok, but like Rafael’s is Rafael’s and they’ve always been a great place to eat, good portions worth your money, etc… But then I open the food… the garlic bread is a hotdog bun. I’m not lying. Regular dinner fork beside it for reference… the chicken tenders are the size of 2 burgerking chicken fries put together, and now, all their dinners only come with 3, my husbands mushrooms and onions were no where to be seen, and my sons fries were so burnt I just tossed them and split mine with him. I called and asked for a manager, of course there isn’t one, so guy says let me get you with someone who’s been here a lot longer than me. Cool, thanks. Lady picked up the phone and asked how can she help, so I said yes ma’am, my husband just picked up an order for us, it was $62, and we had… and she interrupted and said yep yep, what was the name of the order? I said oh, sorry, it was (husbands name), she says, yep, right here, you ordered (proceeds to list off everything we ordered so I know they had it right lol) and then immediately went into the price of each item (including the items we DID pay extra for because she was looking at it) and then says, so that’s why it was $62 (I guess she thought I was questioning the price, and absolutely was not. Everything’s more expensive now, nothing new). I said well, thank you for confirming my order was taken correctly and that we were fully charged for everything, but, no my issue is - and proceeded to explain the small amounts, burnt fries, missing stuff we did pay for…. And I was met with, mmhmm well, the chicken tenders only come with 3 now, not 4, same for the chicken parm. All dinner with chicken tenders now have 3 not 4. Me - cool, but this small?? (Like seriously the 8ct chicken fries from BK were more than the 3 we had and the garlic bread was legit a hot dog bun.) She said we just work here and don’t get to determine that. Me - ok, cool so what about the missing items we did pay for and yadayada - she said, well, you can bring the food back and we can issue a whole refund or you can come back with your card and get a partial for just the missing items or we can keep your name for a DISCOUNT on a future order but there’s nothing I can change about the price or sizes so…. Me - nah, keep it. If y’all are struggling this bad, keep it, it ain’t worth my effort or time to drive back out there for a refund for missing items only, we just won’t be...

Came here for Father's Day to enjoy a meal with my Father, husband, brother in law and family. My calzone was so greasy that it made the paper under it wet. It caused the paper to stick to the food and I ended up eating paper. I took that back when I realized it (I already wasn't enjoying it anyway bc it was so greasy). The manager there was very nice about it and had the cooks make me a different dish. They brought that out and the chicken from the chicken parmesan looked like it was fried in very old oil. It was dark and tasted burnt and nasty. I just decided not to bother with the chicken anymore and ate the spaghetti. A few mins later a maggot was discovered in the red pepper flakes which several of us had used. We took it to the counter and the first lady just said sorry so we asked for the manager. She was very apologetic and professional. She called the owner who refused us a refund and only offered a discount. I had already had a bad experience with 2 dishes but this was on another level of disgusting! The manager got ahold of the other owner who did offer to refund us but could not refund the same day as she was not there for personal reasons. Understandable! Our names and numbers were taken but we still haven't been called. No apology or refund from the owners as of yet. As you'll see from 2 other recent reviews. Since they don't seem to care about customer service or the fact that they have an unclean establishment, (I shutter to think of what's in the kitchen if maggots are freely roaming the dining area) I am warning everyone not to eat here. I'm disgusted by not only the food and maggots but by the way it was handled! The only positive thing in that establishment was the manager. 5 stars to her and 0 for...

Took my father, father in law, brother in law and husband here for a Fathers Day dinner. The ladies room was DISGUSTING. I literally had to clean it with the hand soap and paper towels to be able to use the toilet. We finished our meal, packed our left overs and were sitting chatting when a maggot began crawling out of the red pepper flake shaker that we had been using! We spoke to a very nice young lady who tried her very best to help resolve the situation by contacting the owners, however the male owner only wanted to offer us a discount! A discount on food we sprinkled maggot infused red peppers flakes on! The young lady called the female owner who agreed to give us a refund of our meals but would have to call us back the next day due to personal reasons going on at the time. Our names and numbers were taken. I have still not received a return phone call or refund despite having reached out to the restaurant again today. I understand personal things happen in people's lives, but if you are running a business, good customer service is important. This establishment is lacking in MANY ways. HOW it is still running I can't fathom. The young lady that was sympathetic and helpful was the only good experience about the place. Absolutely will never return and will continue to make sure friends and family do not visit this establishment either. Someone is going to get severely ill with the...