Wawa — Restaurant in Collingdale

I’m writing to share a disappointing experience I had at one of your locations during a recent visit. I placed an order for fries using my Wawa Rewards points through the app. Everything scanned successfully at the kiosk, and I proceeded to the food counter to check on the status of my order.

When I approached the food preparation area, I politely asked a tall white male employee average age early 50’s weathered my order was ready. His response was unnecessarily rude and dismissive—he insisted I needed to pay for the order and that it would only be prepared once I had done so, despite the fact that payment had already been processed through the app using my rewards.

Thankfully, a younger supervisor intervened and confirmed that I had, in fact, paid through the app. However, the original employee proceeded to make the fries with a clear attitude. Once they were finished, he did not alert me, label the item, place it in a bag, or offer any acknowledgment. He simply placed them on the counter and walked away.

Unfortunately, this is not the first time I’ve experienced poor service at this location. While I typically enjoy Wawa’s food and convenience, the staff at this store have repeatedly shown a lack of professionalism and courtesy, which makes for an unpleasant customer experience.

I hope this feedback will be taken seriously and addressed appropriately. Thank you for your time...

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