Jimmy John's — Restaurant in Columbia

I ordered a beach club. Beach club specifically comes with turkey as the main ingredient. These people literally forgot to put turkey on the sandwich. Talk to the manager and he said that they get busy and these things happen. You work at a sandwich shop and forget to put meat on the sandwich you should probably quit your job.

Also the manager was not apologetic at all. Sounded like a complete a-hole. Literally didn't even offer an apology! Completely their fault and everyone I talked to about it was extremely rude. I work in sales and customer service and absolutely would apologize as much as I could for my mistake if I were them. But their manager honestly doesn't deserve his position.

I work near this place but I'm just going to get delivery from a different Jimmy John's from now on. The least I can do for this place is never give them my money again.

Now I have to go back to get my sandwich remade without any compensation for my time or inconvenience.

If I could give a negative star I would. I swear on my life I will never give this place my money again for how they responded to a situation that was absolutely...

Employee was rude to me for no reason. I was a DoorDash delivery driver simply picking up an order. A request from DoorDash was presented to me to take a picture of the current menu at this particular location for the convenience of future customers. I took the picture and an employee told me I wasn’t allowed to take any pictures or videos within the store. I can understand a rule like this against content creators and social media users and such but I told him I just took a photo of the menu. He then very rudely exclaimed “You can see the menu online, don’t take any pictures.” . Like what is the problem with a picture of the menu? The picture didn’t contain any employees faces or even any people or areas where food was prepared. Simply a picture of the menu on the wall. Very rude atmosphere, what’s next, you going to kick out a guest that’s dining in because they like to take pictures of their food before they eat. I felt very disrespected and after I got the delivery order, I did not feel...

I have had such hit or miss experiences with this Jimmy John’s. Lately more misses. I’m currently waiting on a one meal order that I placed over an hour ago. I live a couple of miles away and didn’t want to get out tonight so decided to pay for delivery. I just called the store and was first placed on a not so “brief hold”. After they didn’t pick back up, I hung up and waited a few minutes to call again. The man who answered huffed when he answered and I told him I was just curious if he could give me an estimate on when my order would arrive. His response was “well it’s out for delivery and I can’t give you an estimate because I don’t know how fast she drives.” Just rude, condescending and not necessary. I know businesses are struggling to find help right now but don’t treat your loyal customers like you don’t care. *Coming from someone who’s worked in customer service her...