Panera Bread — Restaurant in Columbia

You can expect the service to be slow as it is on a college campus serving hundreds of students, but or if the probably 20 times I've ordered there and had a bakery item with my meal they have never once included it with the rest of my food. By the time I get there and tell them I had a cookie with my order they tell me it's sold out. The only thing that they give me as an option is to replace it with what they have left, which is normally the mitten cookie that no one ever wants, which is for a reason in which it doesn't that's that good and is much cheaper than the other cookies. The least I would hope to expect as an option would be a cookie of equal value...

This place has the same food you would expect from a Panera, but they are SO SLOW. Very unreasonably slow. I understand workers may be in short supply, but no one here seems to care about getting orders out in a reasonable time. Expect to wait AT LEAST an hour to get your food here. It's always that long a wait, and they don't care. They will bump through grubhub orders so the computer reads them as ready just to keep their listed wait time low. Once your order is "ready" it will be a while still.

ETA: they go in no order of order number here. They will call 498, then 563, then 508, etc. No...

I was so excited to have Panera included in my meal plan, as I love all the food and have had very positive experiences at other locations. However, the performance of this location is abysmal. I have never once received the correct order - today, for example, I paid and extra $3 to have avocado and mozzarella added to my sandwich (and requested free pickled onions) and this was not done. My egg sandwiches frequently are missing egg. I have ordered tomato soup and received chicken noodle twice. Every time I am...