Pizza Hut — Restaurant in Columbia

I am not usually one to leave a negative review, but my experience at this Pizza Hut location was Terrible! We ordered 2 large pizzas online 6/4. It said the order would be ready in 20 minutes. As soon as the order was placed I got an email for free cheese sticks and called to add that to the existing order I had just placed less than 5 minutes prior. The girl on the phone assured me it would not be a problem. She would add them and I could show the email when I arrived. When I arrived to pick up my order, she just showed me the 2 pizzas. I asked if the cheese sticks were still cooking. She said that she did not see cheese sticks on my order. I explained that I had called them in right after. (It was the same girl, I recognized her voice). She said oh and asked me to wait. I assumed this meant wait while she cooked them. Okay, no big deal, things happen. 20 minutes later, I see her look at me and tell the other lady that she didn't see an order for cheese sticks. She came back to me and once again told me she didn't see an order.I AGAIN told her that I understood that and asked if she could just cook them now, that I would wait. She said she could, but that it would be 2 hours before they were ready. I told her to forget the cheese sticks and I would just get my pizza. So she tells me that my total is $30. I tell her that is incorrect that my total is $20 and change. She argues with me for a minute and then I show her my email confirmation. She starts calling off my items and how much each costs. It was all accurate UNTIL she says and $X for the cheese sticks. I told her that we had decided I was not getting cheese sticks because I was not waiting 2 hours for them. After we get all of that straightened out, I leave. I get home and notice that they did not put the garlic butter on either of my pizzas and they did not taste good. I believe the onions on my chicken and onion pizza were old because they had no flavor at all. And my marinara cups were barely half full. Next time we will...

It is truly a shame about this store the environment is so toxic due to the manager called “Andrew” there is a young girl who is hardworking, kind, responsible and very caring and this manager seems that it is okay to treat her like nothing? Well I hope that person “Andrew” learns to be respectful and stops being lazy, toxic and selfish because for what I see he’s not management material and has no professionalism on him whatsoever all I see is just a piece of trash being on the way and if I was in the shoes of that girl I would quit my job also if I was in the shoes of that manager I would have named that young girl the Manager of the store because she really knows how to run the store and be professional. I’m not sorry about this trash manager called “Andrew” because he should know better that professionalism is very important but he’s doesn’t know anything related to that. He should be picking up and dumping trash bins from neighborhoods what a shame. I hope that young girl deserves better because she’s truly amazing and deserves better...

Ran out of breadsticks and refused to even speak to me when I asked for compensation. They not only refused to reimburse me for the product I payed for but threatened to call the police on me for asking for the manager. Customer service sucks. The night manager won't even take a call asking for him or her. I only wanted to confirm that I would receive minor compensation for the breadsticks I did not receive. I hope the night manager gets fired because quite frankly he's / she 's an enormous *. Politely put, he's / she's super, super, super, super, super, super, super, super, super, rude. Like seriously what do you do with your life, night manager. I get that you don't want to lose / don't like your job, but you treated me like I was sub-human garbage. Karma sucks and I hope your life is as pleasant as you are. I'm disappointed in both you and a company that would hire you. You are a stain on your franchise's name.

Edit: I am filing a formal complaint against the night manager. Maybe the service will improve when someone...