Krystal — Restaurant in Columbia

If I could give negative star I would… We start off by placing our order and the lady has a horrible attitude right off the rip. Then when I tell her we will have two separate orders she huffs loudly in hen states “ok let’s hear it!”. After the order was place we tell them to make a modification of no mustard to the order and she tell us “It’s to late I done put the order in and just tell them at the window.”. When we pulled up at the window we told them again and we were assured there was no mustard. When we looked we seen mustard all over the inside of the bag to the pint it was oozing out! So of course we tell them we asked for no mustard and the employee we told told us the woman that took our order told them we asked for extra mustard! The girl told me she would replace my order and would be right back. Well here come the lady who was working the mic storming out telling me and the two other passengers I had that we said extra mustard and she was not going to give us another order! And if I wanted a refund I was going to have to give her the drink my passenger had in her hand and the fries or I would get a refund at all! I asked if we could just get a refund for the burgers and I would pay for the fries and drink which she yelled “No if you want a refund we are gonna get it all back!”. The embarrassment my family felt in my car as we were in the parking lot having a Krystal’s employee yelling at us was something you would think is something you see on world star or some crazy YouTube video but I’m here to tell you if you want to experience the worst customer service, get your family yelled at, have your hands covered in mustard then this is the place to go! Yes my money was refunded after I came in a second time requesting it. The same lady that was working the mic was talking loud enough you could hear her saying I wouldn’t give it back to him! They better have brought their drink on with him if he wants a refund! Cmon Krystal’s I see the other reviews of this place which all tell you the same thing there is terrible customer service here! As far as the girl who came out to our car the first time and the lady with the glasses who was up front were very sweet and apologizing for the other employees attitude. I really feel for them having to...

So today I was waiting in line at the most disgusting crystals I had ever been to, but I have been craving them for a while , while I was waiting in the lobby, that is no bigger than a jail cell that was packed with people. I stood by the door, and then out of nowhere another door open behind me that I didn’t see because it blended in with the wall . Flew open faster than buzz light-year and smacked me square in the back, and the doorhandle gave me a permanent tramp stamp. The worker lady had the nerve to tell me well that’s why you shouldn’t stand in front of the door dude. Like where else was I going to stand maybe someone could’ve held me like a baby but me being 6 foot tall I didn’t really see that being an option. So I took my happy but out of crystals and went to Taco Bell cause they’re way better anyways. The $30 I was going to spend the crystals. I ended up going and only spending 15. This is a true story. It happened on February 16 in Columbia Tennessee. They better be glad I didn’t sue them for their...

Drove 20 minutes into Columbia to get Krystal’s, and when we got to the speaker, we were told to “hold on” twice before met with “we’re closed.” the online hours say 12 am, which I told the lady at the speaker and she said “we actually close at 9 but we need an hour to close the store down.” It was 8:38… we asked for her general managers information and she said she was the general manager, then we asked for the district managers information and she finally agreed to take our order. We were in no way going to let her make our food so we declined and asked again for her supervisors information. She refused. We were trappped between the car behind us and the car in front of us, with no way to leave since it’s a closed in drive thru. She threatened to call the cops on us for “cursing.” We were trapped there and she was trying to close the store early because she’s lazy. Pitiful. No one insulted her, but she was informed that it’s unprofessional to just stop taking orders because you don’t feel like working...