Village Idiot Pizza — Restaurant in Columbia

EDIT: Since the visit I wrote this review on, the customer service has been incredible. They were quick to reply, investigate, and apologize. So when reading this review please keep that in mind. .............………………………………………… Long story short, my group sat down yesterday and had to wait two hours to receive all of our food. The first thing didn’t arrive until an hour after we ordered, and it wasn’t even one of the three appetizers we ordered. We knew our table was specifically being treated poorly because our friends at the booth next to us ordered the same amount of food at the same time as us and were able to leave an hour before us. Also, tables who arrived after us received their food and left before we even got ours. Frustrated, we asked for the manager who was unapologetic other than an off handed “sorry” as she explained that we should have expected the long wait. This was my first experience at this restaurant, but I have many friends who come here often with good reviews. If you plan on going, you just have to hope you sit at a table...

Half way home from picking up our order they called and asked if we could turn around and come back as they had accidentally mixed our order up with another patron's. We obliged and upon returning the other customer was waiting to make the exchange. What was very annoying is there was no "hey sorry for the mixup" but rather a what took so long tone. They were indignant and reluctant to respond when I asked if we could have 1 little 50 cent container of dipping sauce for our trouble. I also asked if our pizzas had left the building, a fair question IMO. The reponse was a delayed conformation that they had not left the premises the whole time. Somehow this was humorous as they snickered as I exited, maybe they found something else to be funny, that kust what it seemed like. The pizza was ok, the dipping sauce just seemed like ranch sauce. This was our first ever and likely last visit there. Yelp and Google show lots of other options with great reviews so being new to the area we will try...

At Village Idiot Pizza, nestled so near, Granby Mills' embrace, a place so dear. The air hums with warmth, the walls have their say, Where laughter and crust meet at the end of the day.

The oven’s soft glow, the scent of the pie, A comforting rhythm that never runs dry. Each slice like a hug, a familiar delight, In this humble corner, the world feels right.

The staff knows your name, and your favorite brew, The booth in the corner where you always sit too. It’s more than a meal; it’s where hearts belong, A second home, where you can’t go wrong. The chatter, the clink of a glass or a plate, Every visit feels like a friendly debate. Here, in this haven of cheese and of dough, Time slows and you’re grounded, your troubles let go.

So here's to the Idiot, in all of its charm, A slice of comfort that keeps us warm. At Granby Mills, under soft neon light, This pizza’s more than food—it’s the home that...