HC Way — Restaurant in Columbus

After leaving Micro Center, we decided to stop in for the first time and see how the Asian food was. I ordered a general TSO chicken, Fried rice, and an extra portion of shrimp with an eggroll. My son ordered sesame chicken with fried rice and crab Rangoon‘s. The interior of the restaurant was nice, especially for Chinese restaurant standards. The service was very good as well. The food leaves a lot to be desired. Obviously, Asian food is known for its spices and seasonings. The general TSO chicken was not just mild. It can be described as bland and tasteless. The broccoli had more flavor than either the chicken or the shrimp. The rice I can’t even describe. It certainly had no taste, Didn’t resemble anything like any fried rice I’ve ever seen, and went right into the trashcan. The sesame chicken wasn’t too bad. The crab Rangoon was certainly overcooked. Take a look at the pictures. It looked as if it had sat under a heat lamp for the last six hours. My son ended up taking the entire shell off and trying to salvage what was inside. Don’t think we’ll ever be back. Given that the two of us cost nearly $40 putting this as a higher priced Asian restaurant and saying We are disappointed is an...

I normally go to a different HC Way location and love it. These guys obviously just don’t care about their customers. I ordered noodles and asked for extra veggies. Would have been happy to pay extra for them, but although I was not told that they could not accommodate my request, my food had almost no vegetables in it. I came back right away, again totally willing to pay extra, and although they had a side of veggies on the menu, I was told that if I wanted sauce on it (as opposed to on the side) I would have to order a whole entrée. Not only did the staff member have no regard for having screwed up my order in the first place, it’s like he was being purposely difficult. I hope whoever reads in response to your reviews has heard of customer service, because this individual clearly has not.

Also, no one on staff was wearing a mask, which is required by law at this location.

Their Crosswoods location was decent last time I checked,...

This was my first visit to a HC and I was very excited! However, when I arrived to pick it up, I was berated by an employee for not having done the online order correctly. I was told I should have ordered the create your own for cashew chicken instead of making an allergy substitute, like I had done with the Kung Pao order. In fact, there was no option for a create your own cashew anything. It was clear the employees understood my intent by telling me I had done it correctly the one way. They never used the phone number or email I’d provided. I was informed, loudly and embarrassingly, in front of customers and employees alike, that I had made a mistake and they decided not to bother making modifications. I was directed to where utensils were (they were out) but all the employees had walked away and kept their backs to me when I tried to get their attention. This is my last visit as well, for...