Jimmy John's — Restaurant in Columbus

I'm really conflicted in writing this review but my hope is that it sparks from consideration (and ideally change) from management. Let it be known, I love Jimmy Johns. My former partner worked there (not this location) as we were making our way through college and we have some fond memories of making so. many. foods. with JJ's day old bread. We loved it so much, we had JJ's platters as "catering" for our wedding! That being said, I have made the hard decision to not return to this location for the time being. The last handful of times I've gone, I'm waiting a significant amount of time waiting for my online pickup order and watching as a store full of people (and a full drive thru lane) are getting frustrated as they also wait for the same. EVERY SINGLE TIME there is only ONE person in the store working hard. The guy there today was literally doing the best he could, running around and assembling 6 subs at a time, even as the drive-thru window occupied the same car for 13+ minutes. I fully believe he is absolutely trying his best, and despite all the stress he must be under, my sub was made to perfection and tasted amazing. However, the irony of cutting down staff to make more money while there's a sign on the wall (that I definitely had time to read while waiting for my meal) warning against corporate greed is just asinine. I can't in good faith be a returning customer to a store that is not supporting its workers.

I write this review as someone who cares about JJ's. Not just for its food, but for its PEOPLE and the community it cultivates. I want to inspire change. If I didn't care, I would just ignore it and not return to the store without giving any feedback, which is what I'm sure a large percentage of your current...

Freaky fast is the antonym of this place. I order a couple times a week and they are only about 3 blocks away.

The last 3 months or so they have been super slow. Anytime I call to ask for an eta they blame it on the fact that they are understaffed, which is the main reason I haven't left a bad comment; I gave them the benefit of the doubt. After 3 months of continuously taking up to an hour to deliver (sometimes more) yesterday was the straw that broke the camels back.

I called to cancel my order because I no longer was on lunch break. I received a return call from the manager saying "not to be rude" but there's no way it took an hour to deliver and that he was the delivery man because they didn't have any drivers that day.

I double checked and it was 55 min. Oops my bad. Not an hour. I dunno about you but 55 min for lunch delivery is not freaky fast, nor is it acceptable. I will be calling corporate to talk to them about the unprofessionalism at this store.

Future note. If you have to say "not to be rude" before something, you're probably about to be rude. During My work in the food service industry for 10 years I've never called a customer a liar or been so rude as to call a customer back and refuse to cancel an order because "there's no way it took an hour to deliver." If I take the time to call and cancel my order because i haven't received my food yet, you can probably assume it took too long.

Order from somewhere else, lest you grow a beard while you're waiting...

I place an order for my 2nd shift staff to be delivered Friday, October 3rd for 5:30 via the Jimmy John’s website. I received a confirmation email, so I went home feeling assured it would be delivered.

At 7:53 I received a voicemail from the manager of this location saying my order was still at the store, that they were about to close, and that they needed picked up. I called right away and spoke to the manager, who was very argumentative. She could not understand that their failure to deliver the order was their fault, not mine. After going back and forth for several minutes, it finally clicked that she must have misread the order, but didn’t want to give me a refund because “they already wasted the bread”.

Frustrated, I explained that they wasted their bread because of their error, not mine, and that I’m owed a refund. The manager told me they didn’t know how to do that, so they would put me on hold while they called someone from corporate. They then hung up. When I called back they assured me HR would call me…

No one has reached out to me, and when I called back asking for a contact Info for customer service, the gm, or anyone that could help me, the manager said they didn’t know. This manager does not seem to know anything about the store that she runs. OR she is purposefully being obtuse instead of owning up to...