Because we have had a good experience with the Blacklick location, we chose Cazuelas expecting a comparable experience. That was not our experience. The server was inattentive and nowhere to be found when we needed something. It took about 15 minutes for him to come take our order and they didn't seem that busy. There was a group of 4 + a child seated near us that was very loud and by their conversation it was evident they were employees. The more margaritas they were served the louder their conversation got. While their discussion didn't seem inappropriate, their behavior was unprofessional. While placing our order, the music level was bumped up a couple of notches. There was a competition between the music and this party of employees. The server was not able to answer basic menu questions and he blamed the ambience in the room. Two out of 4 orders came out incorrect and getting chip refills as well as enough salsa for 4 people was a task. We ordered 2 additional dips for the chips and one came out after the meals were served. One order was sent back because it contained an ingredient that was requested be left off and when the plate returned to the table it was very clear the offending ingredient had been picked off as traces of it still remained in the food. This item obviously was inedible to the recipient. The other dish was missing 3 of the main ingredients as well as served with the incorrect sauce twice. This is a direct result of negligent kitchen staff - not the server. When the server was finally found he said he didn't know and would get a manager. If the young lady that came to our table was a manager, I would be surprised. We had an event to go to and had run out of time so when she asked what I wanted them to do about it, I told her I was done and said that we were not having a good visit to which she grabbed the dish and rolled her eyes with an exaggerated sigh as she walked away. On her way back through she told us that she would remove it from our bill. Getting our check was another drama as the server definitely was nowhere to be found. This whole experience took about 90 minutes out of our schedule. While we were at the event I had a hypoglycemic episode due to having no dinner. We were aware that we were in campus area and our dining experience may be a bit different but in a more laid back, casual way; not poor service and incorrect orders, unprofessional behavior and attitudes. Based on my experience I definitely won't return to the campus location. Cazuelas has great menu options and brings a new twist to Mexican food. Sadly, this location failed to serve.