Wendy's — Restaurant in Columbus

Recently my kids and I went here and it was unfortunately not a great experience. It was around 645-7 pm when we got there, there were no customers inside but there was 1 car in the drive through.

We started ordering but as we were ordering the cashier was needed elsewhere. She apologized and I understand they're busy (there were door dash orders coming in faster than they could pull receipts off the printer) but it took forever to get my order placed. I had 2 coupons as well but they only allow one coupon at a time, and the whole reason we went was to use coupons, so I had to wait again.

The restaurant seemed short staffed, which, again, I understand. Post-covid world hits everything. But it seemed like it hadn't been deep cleaned forever, there was a level of ick that made me order to-go instead of dine-in.

I don't like rating anything less than 4 stars usually unless I have a dangerous or terrible experience where I feel someone is malicious, cruel, racist, or just otherwise awful. The staff at this Wendy's were none of those things. The two folks I actually interacted with were courteous, helpful, and kind. They were just in a situation that made it seem like they were over-worked and over capacity. While there my kid also needed to use the restroom, which had just one toilet (which was clogged).

And, unfortunately, both of our orders ended up having errors. And because we got to-go, we didn't discover them until we got home, by which point there was just no way we were going back. I love Wendy's, I have since I was a kid, but this was just not a great customer experience. Despite watching multiple new batches of fries being made, the ones we had were cold and seemed like they had been cooked way before. The burger toppings were wrong on all 4 burgers. They were out of juice boxes for the kids meal. My oldest got two spicy nuggets in his plain nuggets (this is a problem for him).

And because of the level of busy, it took almost 25 minutes from when we walked in to when we walked out with our food to go. At that point we had spent so much time we just ran into the sunk-cost issue and wanted to see it through.

Again, I can't say anything bad about the people we interacted with but they need more support. This is really a bad customer...

TLDR...Skip this location. Try the Broad St @ Town & Country location instead as they are very polight and the manager if available follows up with you to see if everything is good!

This location (Main St & James) is Never kept stocked & clean and its even a recient remodel. Today it was Catchup & Frosties they didnt have. Good luck if you want Coke let alone anything else to drink as their freestyle machines are NEVER stocked. And heaven forbid you go to the front and ask them (waiting in line polightly even)

Often when I reach the counter the person at the register just stares at me, never greeting me let alone asking if i want anything. After asking if they are ready to take my order and their non-response Ill watch the order entry get screwed up. I try to correct them only for them to walk off when I am talking to them.

They also chopped down the one tree (WHY???) by the main entrance to give the local panhandlers a camping space to get everyone coming and going from the restaurant.

I used to enjoy this location years ago, now I cringe when approaching the restaurant. The owner & management dont care, the workers especially dont care. Why bother to eat there if they dont care for you...

My wife had a gift card from Mother’s Day so we decided to eat at Wendy’s. Well we spent almost $17 and the crew was kind of nasty. They informed me they did not have lettuce that it had been recalled. I only live a couple of blocks from this place, and when I arrived, this food was close to ice cold And tasted as it was old like sat there all day. This has became a frequent problem trying to dine at fast food places these days. The employees have no integrity they just don’t care, so I just don’t think I will return probably wouldn’t have went there in the first place, and my wife had been giving such a crappy gift. This is now a year or so later and my wife wanted a cheeseburger deluxe from Wendy’s so we came here and again the food was old and cold, and I did call to complain this time and the manager whom got on the phone more or less accuse me of lying she said she had been there and they had been dropping prize left and right so she can’t see my prize being cold , I told her I was not looking for free food or a replacement. I just wanted to let them know that their service is terrible and the food ,in short; save your money....