Princess Grill of Commerce — Restaurant in Commerce Charter Township

Mike does an Amazing job providing some of the very best Mediterranean meals I have been lucky enough to indulge in! I didn't really know this place and just came in on a whim.

To my surprise Mike was super nice and I noticed he took extra special care to not only his repeat customers but also his new ones.

Seems that this location does get a decent dinner rush and the food is definately worth the wait. In fact on my 2nd order Mike was kind enough to give me some extras and make sure there was enough food for leftovers even though I only ordered a meal for one.

Mike went the extra mile and provided exceptional customer service and larger proportion than I actually paid for. I do NOT expect that this would be something that any resteraunt would do. However, as a frequent customer Mike makes sure that I am, and others I see in the store, are well taken care of!

Thank you so much for the passion you put in your food and your kind generosity Mike! I highly recommend this place and if there is any question about any item, or maybe even in a rare case an issue, I can confidently say that Mike will take good care of you to keep you happy enjoying his delicious meals.

The staff is very friendly too. I have even ordered the same items from doordash and this place has been outstanding! As long as the delivery guy/gal does a great job the food is superior. If the delivery guy/gal does not I can strongly say that you should definitely NOT hold it against this place and give it another go by picking up the food yourself.

From the chicken shawarma sandwich, tabouli salad to the fattoush salad and any other item on the menu they are excellent! Please don't take my word for it. I will continue to order here and I hope you do too.

In fact go ahead and give them a call the next time you are looking for something wonderful and try it out for yourself! You will NOT be...

Went to the restaurant today to get a combo for four and ordered a large chicken lemon rice soup. When I got home, myself and my guests tried a little bit of the soup and it was terrible. I called the restaurant to let them know and their response was, Ok I’ll let them know so they can fix the problem. No offer to replace the soup or refund it even though I really wasn’t looking for a refund. Had they apologized and offered to replace or refund the soup my response would’ve been that’s OK I just want you to know but because their response was so unprofessional I chose to return the soup to the restaurant. I called and let them know that I would be bringing it back. After hanging up the phone they called me back and said make sure you bring the soup back with you. First of all I would never go back there trying to get a refund for something that I already ate so I was pretty offended by this. And when I got there the girl behind the counter was on the phone holding seven dollars in her hand, she grabbed the soup and just mumbled here’s your seven dollars while handing it to me, by the way she really should’ve given me $7.42 because prepared food is taxable. I was not greeted with an apology, I was not greeted with we’re sorry for your inconvenience all I was greeted with was an unprofessional rude person behind the counter who didn’t even have enough respect to get off the phone and hand me my refund in a decent manner or say something nice that would make me want to ever come back again. Also there wasn’t much rice in the combo compared to the normal amount, the rice was cold and appeared to be old and the salad was drenched with water. I will definitely be taking my...

I found a dead bug in a soup I ordered. When I called the store, the gentleman that I spoke to joked that it was "extra nutrients". I expressed that I would like a refund for my order, given the fact that I was not going to eat anything after finding this bug. He offered to remake my order because the bug was only in the soup. I told him that I do not plan on returning to their restaurant after this experience, so a remake would be useless. At this point, he became upset that I was not willing to eat here again and spent nearly ten minutes telling me stories about how he has been served bad food at other places and still returns to them (a fly landing in a salad while sitting outside and being served a raw chicken parmesan twice). He seemed more upset that I said I wouldn't give them a second chance than concerned about the fact that there was a bug in the food they served me. Eventually he did provide me a full refund, but this interaction made it clear that this individual does not take health or sanitation seriously. I hope that this is not a reflection of the restaurant as a whole.

The person working at the counter when I originally picked up my order was very kind, however. I understand mistakes happen in kitchens, but it's the response of the person on the phone that was unprofessional and lacked any form of empathy towards a customer who was served something beyond unacceptable. I may have considered returning in the future if their response was more caring...