Birrieria Gonzalez

I really did love this place when they first brought out their lunch truck in commerce. But Since the first time I tried it until now, the food quality has gone down. Also I was in the commerce lounge about a month ago and I had a horrible customer service experience. I was there on a weekday and the wait was a little over 40 mins, which I never understood why the wait is so long since you guys are not making hand made tortillas with the Birria. I been to another Birrieria place and they make hand made tortillas and he wait is nothing compared to this place. The girls working in both lunch truck and lounge are very rude. That same day I was there I asked the cashier, a really young girl about 19 yrs old, about my Order and she told me “she’ll check for my order” and she didn’t she basically ignored me and another lady who was also upset about the wait, then I saw in the kitchen counter they had a lot of orders waiting to be given to customers and they were basically just wasting time, talking to each other and such. When I finally received my order it was cold. I’ll never go back to this place. And not only because of the wait and horrible customer service, I also once saw a lady in the lunch truck deny a customer his tacos because of some cents, I understand business is business but some human kindness and humbleness goes a long way. My mother helped out that man that day, because he was really hungry and had just gotten of work and didn’t have much cash on him. I wish a lot of these businesses like you guys would understand that great customer service is a big thing since we as customers are the ones giving you our money.