Sliced on Elm — Restaurant in Commerce

Perhaps an “off night”. Customer service, extremely poor. No greet. No asking if we have been there before. Just a “figure it out yourself” vibe. I order the margarita pizza, a specialty pizza. Specialty means, the pizza makers should be excellent or above average at making said specialty item. They or specifically Tyler, was not. As a matter of fact his solution to his terribly made pizza was “I would just tell him to order a different pizza!” Well Tyler, I’d say learn how to make pizza better. Learn how to own up to making a bad pizza pie. Learn how to have some professionalism in the work place, especially when you have an open face kitchen. “I remember my first beer”. Sauce was over kill, honestly nothing special, tasted like it came straight out of the can. The basil, oh my goodness, was easily from Monday or Tuesday, absolutely looked like garbage. I’m sure they knew it was not good quality and too lazy to go grab some fresh basil and julienned it themselves. So instead, just threw maybe 1oz over a LARGE pie, not a 18”. When asked for a side of basil it was wet, not bright green, not fresh and for sure not rotated prior to evening shift. I can tell you the ingredients are not fresh and lack quality because I am already bloated from having ONE slice. If it was quality, I wouldn’t be bloated. Beer can only hide poor quality for so long and when you get someone who has high expectations like myself, and sober, someone who has been in the restaurant industry for over 10 years, from fine dining to causal dining, to be disappointed with something that should be respected and cared for. Pizza is an art, it takes a real artist to make and create an excellent pizza. It takes a real man to take constructive criticism. I can assure you I won’t be back, even though I have an 18” pie on the “books” when I order a large, which I’m assuming is the 20”. So that makes sense….not. Unfortunately for the staff I know the owner personally and rest assured what I experienced tonight was sub par to his standards. There was dirt in between the beverage station and ice box. Seats had sauce stains on them. Cracks on tables had food stuck in them. Just wow and not in the best of ways. Scale of 1-10....

Came in with friends and brought my son which it was his first time there. It was dark and damp outside and upon entering the restaurant my husband tripped on the step up that we could not see. He has a heart condition and mobility issues and he fell trough the door and landed on his hands and knees which was very painful. And of course your employees just stood there looking on like deer in the headlights. We complained of the problem and they just looked completely dumb and lost.

We placed our order and talk about slow service. It was dead and only one other small group that was about to leave. They brought out one item at a time and we ordered garlic knots that didn't come out till we were done with our meal. They kept telling us they were in the way but when I got drinks they were throwing knots in the trash for what ever reason. Of course the 4 young people working, if they would of stopped talking and playing around we would've had our meal earlier than we did and all of it. Then when we got the knotts and they were buttery, full of cheese and no garlic. The worst service, experience ever and I've never been so happy to leave. Needless to say, never again. Peace of advice, lighten the entrance to your restaurant and paint the step up so it can be seen. If my husband had been hurt really bad then there would be a bigger issue than just...

There dough is not being made proper to thin so when they add toppings to warm to sell a slice all there pizza is burnt like hard surf boards. My dough was dead and it droops like that as well so its definitely a 2 out of 10 now until you correct these. The salad is great and the soda fountain. Its also great if you like dry burnt pizza on the bottom. My crust was like my croutons harder and dryer. I look at others and it was even worst the pizza i seen going out. You can't rewarm thin dough its going to burn. So i would get on these asap because people just will not come. I had great pizza from there and worst pizza. So they need some love in there pies because its no love right now on the dough. Its dead dough no fluff or moist just dry like beef jerky the top is fine only way i was able to eat a burnt pizza. All there slices where black toasted and roasted. Anyways a pizza place is open next to them soon so i would get a move on because people will not tell you they just want come back like my family x off the list like the Mexican place we went to dos amigos. It was great but someone is over worked i suppose or not enough help food not freshly cooked and if i pay 13$ for 3 tacos they should be warm at least. Nothing like cold flour tortillas carne asadas. Anyways a dollar burger might be...