Man Yee — Restaurant in Concord

BEWARE! I was hungry and ordered takeout for early evening. I ordered Kung Pao Chicken, 2 egg rolls, Crab ragoons, Fried Rice and then added egg drop soup. When I got my order the delivery person left and I opened my food and it was completely wrong entre. It was regular chunk of chicken in a grey color rice. It smelled like fish. I immediately called the restaurant and the guy who took my order said I had ordered sweet and sour chicken. I clearly told him that I had ordered Kung Pao Chicken. He said that I did not order Kung Pao Chicken. I told him I ordered Fried rice and that I got white rice. He then told me that there was nothing he could do. Then I heard a lady's voice in the background and the guy told me to talk to the manager. A Chinese sounding lady got on the phone and told me that I had ordered chicken and white rice. She continued to act confused and finally I said I ordered Kung Pao chicken and Fried Rice. She said okay, You want Kung Pao Chicken and Fried Rice. She then told me to take the Chicken from the wrong order and put soy sauce on it and it would taste like Kung Pao chicken. I told her I wanted plain fried rice and she said they don't make that unless it had chicken in it and that is what they sent over. She said okay, we will send your order right over. So I put the other food aside and back in the bag. I got phone call and then was waiting for my food to arrive. One hour went by and I called back and asked where the food was. She said that the manager was not sending out another order and that I had ordered the wrong stuff. I asked to talk to the manager and she said he just left. I asked for a refund and she told me the charges had already gone through. I found it poor business practice to tell the customer the corrected order was on its way and then just don't show up. I spent 40 dollars including tip on the experience and I am just one person. My food was cold and I did not like the smell of the chicken and rice. The breaded chicken they sent over I had to spit out as it was spongy and cold. It tasted like squirrel and did not resemble chicken. After telling a friend about the horrible experience he told me to write a review. When I read some of the reviews, several people mentioned the rude lady. She must be the owner or the owner's wife if she is getting away with this poor treatment of customers. Also one man had a very similar experience in which he was accused of ordering the wrong thing on the menu. Then like me, the phone was passed over to a Chinese lady who pretended to not understand. The Chinese even told me that they did not even make Kung Pao Chicken. I said it was on your menu and she said that I was reading an old menu. If they know that they don't serve Kung Pao, why did they take my order and why is it still on their menu that is posted on the internet website. I threw away the 40 dollars of food after reading that a dead mouse was in the front of the store and that there was no soap in the bathroom to wash hands. Also I read that the floor was unclean and sticky. I told the Chinese lady that I was going to put my story on the internet. She did not seem to care and I was out my 40 dollars and still hungry. I would never order from them again because of my experience and the...

While I love this restaurant year round, I have a big complaint about their service on New Year’s Eve. We called our order in the day before asking for a pick up time of 5:30 NYE. They told us no problem. When we arrived to pick up they took our payment and told us it would be ready in 20 minutes. Being NYE the place was packed, line out the door which we expected. 2 hours later our food was ready with 2 items missing which we didn’t discover until we got home. They need a system for NYE. There was a gentleman who had been waiting over 3 hours and we got our food before him. While waiting they continued to take new orders and were preparing those before those that had been waiting hours. Several times my husband spoke up and inquired about our order with no information given to him. I understand NYE is a big night for them but there has got to be a better system for them to get orders taken and prepared in the order they are placed. They are aware that this night would be busy beforehand. Also would be nice if they had communicated over the phone the previous day that we could pay over the phone and our order would have been...

This place is a nightmare. I know it’s New Years Eve, and I am a patient person overall. But there were people waiting there for their food for 3+ hours for food that they were being told would be ready in 15-20 minutes. I was also told my food would be ready in 15 minutes and finally I had to ask if my food was almost done after waiting for 45 minutes. The people working at the front were saying that orders were being prepared as soon as people checked in (not a very smart or fair strategy, especially since some people ordered days in advance for their food tonight) Regardless of that, I was about to just cancel my order completely when it finally came out. When I got home, the food was cold and stale so definitely not “made fresh” as they were saying. It tasted like it was days old and made in old oil. I will definitely not be returning here. However, I suppose it’s fitting that the last meal I have in 2021 is garbage because it’s been such a garbage year. Here’s to a...