Starbucks Coffee Company — Restaurant in Concord

Wow! I really never expected what happened to me today at this Starbucks location. I understand these are difficult times for everyone right now, but this employee was very rude to me today. The Starbucks app says the store closes at 8:00 pm so I ordered my coffee (paid for it on the app) before leaving home at 7:15, it takes 15 minutes to drive from Walnut Creek to this Starbucks location since it is the closest that has drive through. When I got there I found a sign that says they close at 7:00 so I got out the car and I was going to ask how to get a refund or a cash card for the next day. The guy was telling me through the glass they were closed and that I was ONE HOUR LATE!!! ASK CORPORATE FOR A REFUND!!! I understand they were closed already, store hours are changing all the time. I even understand people are stressed, but I didn't do anything to this guy or say anything to receive that treatment. As a customer I feel very upset obviously for the customer service I received. All I wanted was to have something sweet after dinner and all I got was something very bitter and upsetting. Their loss, I'm not going back to that...

I come to this Starbucks often and usually the staff is super friendly and kind. Today I went through and the worker Mia at the window was so rude. My drink was made incorrectly twice. I called and the supervisor told me I could come back for a remake. Mia at the order box had a rude tone stating they remade iced the right way and I said the supervisor told me I could come back. At the window she didn’t apologize and was rude still. I have already called corporate and they were happy to help. It’s hard as it is to stand up for yourself when an order is made wrong, but to be met with rudeness and laughter directed towards you is an awful feeling.

I let Mia know she was rude and that I just wanted my coffee made right and was sorry and she shrugged her shoulders.

This Starbucks is usually AMAZING and like I said usually has very friendly staff. This was a huge...

As a visitor in the area, I can’t understand how on such a busy street the Management allows such a physical change to the parking lot area.

The way the parking lot was designed originally is supposed to help the flow of traffic naturally. I can agree that it was a busy intersection. But making it less than accessible from the original design is a poor choice.

And when I attempted to get a coffee at 8 am yesterday, I was so baffled that instead of following along with the way the Green stanchions were set. I then bothered the individual Barista at the Safeway across the street.

The next step in fixing this issue would then be to demolish the fence between this lot and the shared lot behind the building (including the Huckleberry restaurant).

Otherwise, the Green stanchions should be removed (at least half of them) during the times of...