Vinnie's Pizzaria — Restaurant in Concord

So I ordered hot honey tonight pizza tonight, and that looked beautiful but the rodeo did not have o Rings, as it should! The girl says sorry its my first day and I can cook the rings and throw them on top. I said that's not the same, she says I'll remake it and i said I have a drive home so could you please redo both. I asked how long and she said 10 min. I heard her talking in the back and saying I did not like how the pizza looked but really it was because it was not made how its advertised. 20 min went by and the girl pulled the pizza out. When she gave it, I opened to check and it was not cooked all the way not any brown. I asked her to put it back in and she was complaining the whole way to the young boy working. I asked the boy about if the manager or owner was around. The girl spoke up and says I'm the manager and the boy was being trained on his first day. Hmm she had said it was her first day in the beginning. I did tell her as soon as it browned I would take it. The boy came and says my dad is on his way to talk to you. Jeff comes in and gets the girls story, i was a distance away but never heard her say she made the pizza wrong. After remaking my pizza, jeff comes over and says that the girl dropped 2 slices of the rodeo pizza. He says i have a rodeo made without the o. Rings. Funny though its not a rodeo without the rings. He gave me all 4 pizzas and says you can microwave the other 2 if you Get hungry. Later. Unfortunately we do not eat old pizza. I know many do but we don't like it. Why would you not say, come back again and I'll make it a better experience and give you one next time with your order I oversee 11 stores and so I'm all for mistakes but not the attitude about making it right, not the lies, and I'm a firm believer in accountability and on think its right to serve a pizza not cooked all the way. I really wish they would...

I was so disappointed with Vinnies as I've over the past few months called dozen plus times with nobody picking up the phone. When I finally ordered for my first pick up. The staff couldn't get me out of the restaurant quicker, which was an hour before they closed And they immediately lock the doors behind me me.

No wonder I can never get an order in as dozens of phone calls with no answering was a joke. I finally ordered a An extra pepperoni pizza with onions and mushrooms and I got a very weak presentation. Three pepperonis per slice,(extra pepperoni / yeah right/rip me off). There we're two Barely cut thin slice of tiny onions sand two Pieces of mushrooms provided on each slice which proved to be a cheap pizza at a 30 dollar cost. The crust was fantastic, so when I got home I added more pepperoni, more onions . and more mushrooms and cheese to make a pizza that I wish Vinnies provided from the gecko. 30 dollars for a pizza which I could have gotton on a frozen 8 dollar pizza at a grocery natore will be my future pizza of choice . Binnie's ripped me off!

IVinnie's, don't answer the phones, their hours posted are not consistant. and their cheap toppings makes make other places a much better option. It's obvious that they don't care and probably wont be around to long leaving the old Vinnies place vacant again...

2nd Update - August 2023 They seem to no longer use any online delivery service, as you can now no longer order online... When you click to order via DoorDash, it is no longer available. So I called, line is busy. I called again, line busy...one more time, busy again. This is super frustrating as it's the 2nd time this month I haven't been able to reach anybody via phone or online so that's 2 orders they weren't able to fulfill : / They are going in the wrong direction with their business. I will be ordering elsewhere : (

First Update I ordered again, of course ; ) and they are now using a different delivery service. Was able to see order tracking online, and my order was delivered quickly within a half hour. Thank you!

Excellent pizza and subs, I love the Rosa pizza, it's delicious. Only snafoo, the delivery service they use, Doordash took forever and a day. When I inquired 1 1/2 hours into my order for ETA, they apologized for tardiness, they couldn't get a driver. A phone call to let me know this would have been their best customer service course of action. I had a similar experience before they hired Doordash. They need to find a better more consistent delivery service or DIY. I keep going back despite, cuz their...