Mr. & Mrs. Crab - Brandon — Restaurant in Brandon

We had a party of 8 family members visiting in town. They wanted seafood so I suggested Mr. and Mrs. Crab. Our waitress Katie was great. She placed all of our orders and our food came out except for my daughter’s food. She apologized and went to the back to find out what was going on. She came back and said that it would be additional time before my daughter’s food would come out. She asked my daughter if she wanted anything else while she waited for her food. My daughter said yes, calamari. Most of the family finished their meals before my daughter’s food arrived. I asked to speak to the manager to rectify the issue of the lateness of my daughter‘s food arriving. The manager, Judy came over to the table and said, “ Does someone wanna talk to me about the calamari?” When she started talking, it sounded like she was talking “at me” and not “to me”. I asked if we could start the conversation over by telling her my name and asking for her name and asking how she was doing. She chose to skip the pleasantries, went straight to business and asked what the issue was. I explained to her what happened.She was listening to respond which felt like I wasn’t being heard. Her tone was confrontational. She kept saying calamari is not free. I explained to her that Katie offered it to my daughter. She said it again, calamari is not free.. I explained to her that I didn’t want to go back-and-forth with her. My brother tried to explain what happened too but again, she was listening to respond. It was sad that she was the manager who we dealt with. At the end, Judy offered to remove the calamari that Katie offered to my daughter and to give a 10% discount to my daughter as a “favor”. If we experienced a problem, why is it a “favor” to remove a charge that was offered to her? Wouldn’t it be the right thing to do to take care of the issue but not as a favor? I accepted Judy’s “favor” because I was tired of experiencing Judy. On a brighter note, the food was delicious and our family enjoyed their food. I honestly have no plans to return to this location. We understood the food lateness but wont tolerate being talked to in an unpleasant tone, made to feel unheard and not listened to by the manager Judy. I hope that upper management can coach Judy on how to approach, listen to, hear, and speak to customers instead of having such a confrontational approach. It’s really not...

I'll start out with, we've been here many times, and had great experiences before this. I've never had to argue with a manager over bad food ever in my life. Our first boil we got was undercooked, and just in a bag of oil with barely any flavor. The potatoes had no flavor, the sauce was just red oil with almost no flavor. We asked the floor manager to fix it, and they brought back the same bag of food, now cold, with some more cayenne powder in it. They even brought a side of cayenne in case it wasn't spicy enough. The sauce was still basically oil with slightly more spice to it. We then spoke with the general manager, Vickie I believe her name was, and she took the bag back to fix it. This time, it was still not re-made, and was returned as a bag of room temperature overly salty food(at least it wasn't just oil this time?). At this point, it was inedible, cold, and we had been there for an hour and a half trying to eat. She blamed it on a busy kitchen, which is not the customer's problem. Then, we were only offered a 15% discount on the food we coldn't eat(and we even had to argue for it to not be 10%). I had to get into a heated argument with this lady, and she interrupted me several times. Refused to comp the meal, and even told us "Oh, I'll give you $20 off next time", as if we would want to come back again. I am now going to have to call my credit card company to backcharge this. I have never been spoken to, or treated like this at a restaurant before. You should be embarassed to think a customer should pay for your mistakes. Poor management, and inability to make a basic dish properly, is not the customer's problem. If you screw up a meal so bad, that the customer doesn't want to eat it, you don't force them to pay for it. You don't argue with them about how your kitchen was too busy, and you sure don't cop an attitude with them once you've upset them. We were very nice, and calm the entire time, and gave them more than enough chances to make it right. I'm sure it will be delicious another time, but the management is the absolute worst, and should be ashamed and embarrassed of how they...

There are so many seafood restaurants here in the Tampa area that it would take years to eat at everyone of them.

My family made a choice to go to one we had never visited. So we voted for Mr. & Mrs. Crab in Brandon. It's about a 35 minute drive from where we live and we had heard good things about the food.

We went around the time they opened and were seated immediately. The restaurant, like many, have eclectic tastes when it comes to decor (displays of plastic fish, a giant crab, license plates, etc.).

We ordered drinks, which came pretty quickly. Then we debated on what to order (check out the pictures). We ordered a few fried shrimp baskets and the fried catfish basket.

Our food came pretty fast and was really tasty. So no complaints here about the food or service.

However, I do have one small complaint and one huge complaint.

With half the restaurant being empty at the time that seated the three of us between a party of five and a party of eight. The party of eight, I believe was either a birthday party or a group of friends celebrating the engagement of a friend.

The second complaint was that the music was so loud that everyone was yelling. My father is hard of hearing so the loud music just completely rendered him deaf. Everything had to be repeated to him multiple times. Even the waiter kept lowering his mask and leaning further over the table to be heard.

If you like extremely loud music and good seafood then this is the place to go.

Unfortunately the music was too loud for me and the family so we won't...