Secrets Hideaway Resort & Spa / Club Secret — Restaurant in Kissimmee

We Were recommended to Secrets by a friend that is a travel agent. She did give us the caveat that although the place left alot to be desired, it is better than some of the similar styled resorts. The rooms are sold as Condos and the owners maintain them so the quality varies greatly from room to room. I can confirm one thing I have read in other reviews, the rooms smell Musky and moldy. Stop at walmart on your way in and buy your favorite febreeze and "Damp Rid" this will help but once you get home you will have to wash all the clothes (used or not) and air your suitcase(s) out. One of the reasons is the well water the facility uses and the poorly maintained tanks out back, the water smells. Pro tip, keep your bathroom door closed and the fan running, always! Now, we had room 143 Poolside, we could see everything from our room and we were there with adjoining friends. it seemed great,,,at first. The thing is, there is only one unlocked entrance to the pool and it completely on the opposite side of where most of the rooms are, for got your sunblock, walk all the way around and go back to your room and all the way back around to get back in the pool area. There is no outside food or drink allowed in the pool area, they will check your cups and bags. You can get free water at the bar but the drinks are at a premium. You step out of our room and there is a fence right outside of it that seperates you from the pool area. We tried to be convenient and grab chairs in an area in front of our rooms (not intending to try and pass any drinks or anything) it was morning and one of us was sitting in the pool area and we were outside the fence. About 5 or 6 of us was having a conversation with her. Her husband came out of their room and handed her a can of sunblock, I handed her my towel. Then we proceeded to start talking about what to do for the day. A Lady (employee) named Francis came over and very aggressivly and loudly began to explain to us that we were not allowed to hand ANYTHING across the fence at all, she repeated this a few times and asking us if we understood, we were all shocked. She then proceeded to tell us that she will not tolerate ANYTHING further and that "She would be watching us!", asked if we understood and repeated. We were all STUNNED! I later went to the front desk and asked to see if there was a list of anymore of the secret rules (there appears to be several) but none of them are wrote down. In fact, he apologized and said he had never heard of that being a rule before. Wait till you find out about the playroom rules (lol). There was a surprise $250 room deposit, and although you are staying there you still have to pay for all the "events". Our event fees, up front was another $165 dollars. The Food, just don't, it is far safe to go to a nearby restaurant or You can literally walk across the street to McDonalds. The Loaded Nachos weren't bad, the breakfast menu looked impressive. I tried an Omelete that had Bacon, sausage and Ham in it. It was HUGE but the ham (cubes) were BAD, it tasted terrible and smelled bad, I had had a few bites before I threw it away but it was too late...anyway. The rest of the folks there were fairly nice and helpful. They should consider getting another online membership tool that will allow people to connect and chat without having to pay almost $100 to add, knowing most people aren't going to do it, you also cannot get a memebership until you are there. So if you were one of the cool people we met, I tried to look you up, but couldn't. Keep in mind this is an OLD hotel that has been fixed up cosmetically and the "room owners" are trying to have their rooms nice to earn business. Our friends room ended up being "broken" and they had to be moved to the back side into a room that the AC did not work in. (They did fix it the next day). There were a few plates in the room and a couple cups but nothing to wash it with. We had 2 butter knives and a spoon in our silverware drawer. Room was Comfortable, bed was comfortable, there was a broken stool but we...

My fiance and I stayed 8/2-8/3. We were very excited to celebrate our 5 year anniversary and my recent promotion. However, our trip was less than stellar. Our check-in woman was not the friendliest, in my opinion. She wasn't personable or made us feel welcome. She basically just ran through all the policies and important info while trying to get us to sign ALOT of paperwork. I felt rushed and like I was signing over my soul. I was not aware that the security deposit is a whopping $250. If its on the website, I definitely missed that and would like to see it. I've worked for hotels and NEVER have seen such a high hold (which was released back to me 5 days later). Also there's a $35 membership fee AND a $40 event fee. So an extra $75 just to get in the door. I think if you rent a room, the event fee should be included or waived. Feels like a robbery but w/e.

Our room keys wouldn't work half the time. We even had to help others with their own room keys. Our room looked nice, just a few things that could be fixed. The crown molding lighting and other accent lightings wouldn't turn on, the bidet wand didn't work, the window shade is brown and moisture damaged. Also, it would be a good idea to get actual curtains (I was blinded at 8am by the sun coming through the thin white (and brown) window shade. The bed was pretty hard. My fiance didn't sleep well at all. It didn't make for a great drive home the next day. The actual hotel/rooms area could use a face lift. Old/chipped paint and shakey hand rails are an easy fix. Security checked our bag before entering the pool area but didn't tell us the pools were closed due to lighnting having been in the area earlier. That's fine, I would've like to have been told that before security guy just watches us walk in the pool and being told we have to come out by someone else. A little communication goes a long way. There was only 1 bar open (the only bar i saw here at all actually) and it was surrounded with people and had only 2 bartenders. I wasn't ready to drink yet, so there was essentially nothing to do. I sat there wondering why we were there at this point since we weren't having any fun. We enjoyed the pool once it reopened into the night. The DJ was very boring. Mostly played house music and never actually engaged with the crowd. Anytime there's an announcement no one could understand him. He needs to work on his party skills. We decided to try the play room. I was in lingerie and the attendant said we both have to be completely nude or towels to enter. Later I saw that lingerie was supposed to be okay to wear? Why did she turn me away? Also you want to charge $8-10 for a locker? No thanks! We returned our stuff to our room instead. Once we finally entered, it was FULL of people. People were literally standing around waiting for beds. We didn't even see the "dungeon" or other play rooms bc it was so packed. Is there not a limit inside? Disappointing. We decided to order food. You have to order at a kiosk, the menu has "sexy" names for their items, but no description of the items on the kiosk lol. So we had to stop ordering to go find an actual menu to figure out the items are and then go back to order. Makes no sense. We waited a while and hadn't gotten the text about our order being ready. After a while, we went back to the pick-up window, and they had apparently been calling our name. I said, "we didn't get the text saying it wasn't ready." The guy shrugged, said nothing and walked away. We just wanted to sit and eat at this point. We finally got the text as we were eating. I'll give props to the pizza, though. It was pretty good. The only friendly employee we came across the whole time was a bartender. The overall service from everyone else felt bare minimum. During our trip, we couldn't help but compare it to Caliente and how we prefer it there. The only thing Secrets has that Cali doesn't have is play rooms. And since that wasn't very impressive either, we can't find much reason for us to come back to Secrets. I would like to thank Lourdes for helping with...

TERRIBLE Overall!!!! First time here and wanted to give it a try, since there isn't anything else similar to this in the area that we have found. Here we go! PROS: Front desk is friendly. Received a friendly and informative tour beforehand. Everything was explained. Pool was great and surprisingly quiet on a Saturday night. It appeared clean and warm. Club itself is nicely decorated and looks very nice. Security checked any bag or purse in/out of the pool area. Nice fire pits (3) toward the back/side of the pool area. Reasonable admission price for club only. CONS: This place nickel and dimes you for EVERYTHING. The whole place looks and feels sleezy dirty and trashy. Drinks are expensive for a baby size plastic cup in the club. The lockers are $8 or $10 that you pay in the locker room kiosk. The locker room is dark you CANNOT SEE inside your locker, pitch black. The only light is from the kiosk and little ring light that turns on to find your locker when you open your locker and that's it. The changing area in the locker room is minuscule. Bathrooms are in the lobby area, if you need to go you have to leave where ever you are to go inside. The smell of marijuana everywhere is ridiculous and disgusting. They say no phone use but there were people using and taking pics everywhere. The club space is pretty small. The club has an incredible amount of wasted space on VIP roped off seating which no one was using without bottle service. 1/3 if not 1/2 was seating for bottle service only and no one was there. There is no seating in the club. The DJ sucked. Had to listen to mostly 80' & 90's music with videos. No modern music to actually dance to all night was ever played. Guests were leaving the club to go elsewhere quickly, including us. The club was pretty much empty by 1am. In the club the rules are women and men must have their private parts covered at all times. Women must wear at the least a g-string and pasties on their breasts. This is right from their website rules. We didn't have a problem if those rules were not in effect. That takes a lot of the fun out of it while trying to dance. Needless to say there were women with see through tops and open blouses with no pasties. That was just fine and how it should be. Let everyone be FREE and express themselves with sexy attire. REMOVE these hypocritical limitations and more people will have more fun more often. There are so many ridiculous and unenforced rules that most of the time you keep thinking of what you can and can't do. It's overwhelming the amount of crap you have to follow. They said no certain attire was allowed and of course that goes unenforced. Men looking like street thugs, baseball caps and some women were just as bad. It was between trailer trash looks to gang members meets decently dressed people. The playrooms were so packed there was barely any space to walk in there. Everyone looked like sardines on a bed, overly crowded and didn't look very hygienic. We turned right around and left. Group shower area looked like you were in a horror movie hospital and fully lit, Not much privacy in the showers. Parking was on a dirt parking lot and with quite a walk, about 100 yards or so, especially if you are a lady with heels. Overall this place is outdated, dirty and is like a sleazy motel. We've been to better and more upscale clubs like Miami Velvet in Miami and this is nowhere even close to it, the look, the cleanliness and the quality of people. Oh yes and the music! VERY Disappointed!!! This was our first and...