El Cerro Mexican Bar & Grill — Restaurant in Conway

I went into today to place an order and the lady kept acting as if she didn’t want to deal with me because I was poor . I could tell she had a place in management. She kept taking others orders while I waited patiently . I did ask about the difference between their chicken burrito and their chicken chimichanga and she looked as if she was getting annoyed by my question.i ordered the burrito. My 82 year old momma and me went to Walmart and when I came back to pick up my order I told her I went to Walmart and how busy they were and she laughed it off . I asked about my order and she said it’s over there and I see a bag sitting by itself on a table by the door not on the counter where all the other take out orders were . I asked why is my bag sitting on the bench over there . She said so they don’t get mixed up . If they could keep the other orders right why couldn’t mine be over there with them ? My order was left on a bench by the door for anyone to handle . I took it and said thank you but the way I was treated by them after placing other orders in the past with them even being a poor person was so disrespectful. Also there was a young girl there that remembered me and she was happy to see me and was smiling at me and even she looked as if she was confused why my bag was separate from the others . I will never do business with this location ever again! That one woman made me feel like scum just because I wasn’t dressed up but she was happy to take my money for poor service she did herself . I will take my business to other locations for their business because I enjoy the food but never the Conway location again . That woman was very horrible to me and I never want to see her again. I may not have alot in my life money wise but I chose to spend my hard earned money with them a few times and to get treated that way by her made me feel really low . She has sparkling eyes and this fake smile that goes on for days and she speaks to you as if she above you in this fake tone . she is in her late forties or mid fifties. this is lady I am referring to. She has a bad presence around her and she is very fake . I don’t know her name but her face I will always remember and I don’t want to see it again. I have no complaints with the other staff just how this lady treated me but because of her I will never...

We waited over 40 minutes today for lunch. We asked the waitress at about 30 minutes in. She acted shocked we had not gotten it. Maybe if she had stopped by to see how it was or to replace drinks, she would have noticed. Then 10 more minutes go by. We finally went to the register to pay for drinks. The girl there said she'd have to find our waitress. She went to look, then comes back with the waitress, who puts our bag of food and a receipt down and walks away. We go to pay, and she comes back over and hands another receipt says to the other worker I gave the wrong one and walks away again. There was no apology for our missing getting to eat our food at the restaurant. I'm not sure where the break down occurred, but since no one offered a simple "I apologize, I made a mistake, " I can assume it broke down with the waitress. We paid, full price and left with food that was semi edible when we got back to work. Oh yeah, Happy Birthday to Me. It would have been nice if they had given us drinks to go too, we never got refills at our table for over 40 minutes, so we had to get drinks somewhere else to go with the...

I have came to El Cerro for 3 birthday dinners , but never again , tonite they were 14 of us for my wifes birthday , I carried a cake with 2 candles and ask the hostess if after the meal could they bring the cake to our table with the candles lite and possibly sing happy birthday to her like they have done several times in the past and they said sure , after the meal the server brought the cake and sat it down in front of my wife and the candles were not lite and then he walked away , I had to lite the candles myself then at that point me and our family had to sing the birthday song to her , I spoke to the manager and it didnt seem to make sense as to his explanation , he ask if I wanted them to come sing now and I said no its to late , so I will not use this place for a birthday anymore , I was very dissapointed ! Also i orderd the chicken cream with rice and it was so salty i could not eat but about half of my tray,...