Wendy's — Restaurant in Cookeville

Placed a mobile order for pickup in the mobile order spot. Checked in. Said order would be brought out in five minutes. Waited 16 min. Called the store, explained I’d been waiting in the mobile order pickup for about 16 mins after being told on the app it would be out in five,, manager answered and said “oh we don’t really use those spots, but we have the order on the counter.” (Then why are there several signs stating that you have mobile pickup, and why does your app state that food will be brought out in __ mins???) Went inside, and was informed they’re out of one of my items, told them what I’d like instead, the manager told the girl making food. Watched her ignore the manager and waited an additional 7 minutes before she had it made. She then came over, threw it in the bag, ignored me and went back. At this point I grabbed the bag and left. Drove the 8 minutes home only to find all the food was cold and frostys were horrible and melted. If I could give this a 0 star I would. Every time we have went to this location we’ve had issues between food being made wrong, being given cold food, watching the manager take personal phone calls and cursing whoever was on the other end. Extremely unprofessional, and a major disappointment. Will not be back to...

I had the best experience at the 10th Street Wendy's in Algood!

Taylor was my cashier and let me tell you what she has set the bar HIGH for customer service associates. It is so rare these days to meet someone that loves people and enjoys their job, especially in customer service! She is so nice and polite and helpful. I had to tell her manager what an asset she was. The manager was equally nice. Go see her, she will absolutely brighten your day. She's like a ray of sunshine!

The food was hot and fresh and delicious. I've eaten here another time and the food was great too.

I am so glad we have this location now!

Thank you for a wonderful experience! I...

After charging my card the window attendant informed me it would ten or more minutes for my food to be cooked. My wife and I used the empty drive through with hopes to make an appointment we had in Chattanooga but with the delay was extremely pushed to make it. The courteous thing to do would be to inform customers about potential delays. After seeing the other reviews I have little hope any improvements will be made. It’s obvious the owners of this location couldn’t care less about service...