Subway — Restaurant in Coppell

I often order from this location through the app, I rarely come in but I have here and there. It’s packed and workers are giving it they’re all. Today particularly I had lots of free time thinking if I order from the app to get my deal by the time I make it to subway from cross town it will be ready. However, when I walked in the lobby was FULL. I’m talking 3-4 families not including my own. People standing was a little chaotic, but Matthew greeted each and everyone made everyone’s EVERYONES order OWN HIS OWN. Had an amazing attitude straight ran this place like an octopus. Such a nice gentleman matters and the patience!!!!! I left in awe I thank him so much for his work and praised him for taking care of everyone. He cleared out the lobby in such a timely manner, no upset customers at all. Alll on his own. Bro Matthew, you going places! Keep up the good work. With the way the world is, things like this...

Walk in on a Sunday afternoon at about 2:30. It's slow as to be expected so I can understand that. They had 2 high schoolers running the place.

I walk in and one guy is sitting on top of this fridge or something behind the counter. I'm standing directly in front of him and he's proceeds to pop pimples on his arm while his airpods are in and he's watching something on his phone. Didn't look up once until his female high school coworker came around the corner after she got off her phone and saw me.

This kid didn't hardly move and just sat there on his phone while 2 other people came in and he completely ignored them with both headphones in and just watching videos on his phone.

I never leave reviews but this was just too bad to not say something. The girl who helped me was nice and apologized for him but he only seemed to care about himself.

On top of that the sandwich tasted quite bland. Sad...

Beyond astonished with the lack of empathy and customer service shown by Kevin (sandwich maker on duty) we called ahead 15 mins prior to closing to ensure we can still place an order (being mindful of potentially cutting it close) and were told that the lobby is closed but we can order to go upon arrival. We arrived roughly 10 mins before they closed and were greeted with the worst attitude, almost refusing to take our order. After we explained that we call he reluctantly made the subs, throwing ingredients around and slapping our meats onto the sub, growling and moaning in every breath. Never have we had such an unpleasant experience, just goes to show some places are willing to hire anyone. Highly discourage anyone from taking their hard earned money to...