Pan Acean Noodles & Grill — Restaurant in Coppell

My kids and I love their egg noodles. We add beef and destroy the plate. I've had a few other plates they serve but for me, the lo mein, egg noddles with beef is amazingly addicting. Their prices are reasonable and their proportions are hearty. Every time they serve me this dish, I stare at it like "what did I get myself into?" Its an abundance of food. I finish the plate and wonder what would happen if they just slid another plate of it. Before any of this comes out, we get the egg rolls which are really tasty. Everything tastes the same, every time we go. The egg rolls are perfectly done with a nice crunch on the outside contrasted by a soft inside consisting of pieces of pork, carrot and cabbage. We dip em in the duck sauce they serve and they're gone within minutes. When we go here, we never have to tell our kids "eat your food". They go to town.

The staff is very warm and friendly. They can make accommodations for kids. I also notice that they are constantly slinging out fresh food to go. The inside is a bit dated but I think that's one of the things I like about it. It's stuck in it's ways of serving delicious, reasonably priced and hearty plates of food. I doesn't need anything else.

*though they take card to pay; they have issues with their payment system so our waitress there asked if we can tip cash. So, take...

Is there negative rating here ? Don’t go there if you want a server to tell you “You don’t have to come here if you can’t tip”

I normally write good reviews and bad ones I just don’t write as sometimes it’s does it really help a business, but this time it was different.

Our server was Jenny, and she was rude for no reason. I was with a colleague and we ordered food, but that did not come out right. I let it go as it was lunch time and we understand sometimes they might miss it rather retiring the dish. I simply choose not to make a fuss about it and just eat it, although she forgot an important ingredient.

When my bill came, I preferred not to tip because of a couple of things she missed and the order was not right, our server “Jenny” she came and told us we don’t have to come to the restaurant if we don’t want to tip 😂😂😂, and we were in shock, and I asked my colleague if I heard it correctly ? And he was shocked too that she said it.

Since when did tips become mandatory, aren’t tips not at customer discretion ?

Edit - we did request the receptionist to speak to a manager politely but we were informed that manager was not available and Jenny was their best server .. so I wonder how would be the rest of the servers...

We order some stir fry (orange chicken and Mongolian beef) we asked for extra spicy. They added way too much chili oil it was so gross. My girlfriend couldn’t even eat hers. I ate the top half and then noticed all the oil towards the bottom half. I called and I told them about the issue. The lady in the front said that she would remake both. I had told her that I had eating half and she said it was ok to bring them back. When I get there she said they would only remake the orange chicken because it hadn’t been touched. I asked why she had me bring in both and then lied to me about remaking both. She said next time I have an issue with the food not to eat it! I became very frustrated after that. I told her I didn’t want anything anymore and I asked for a refund. She said she couldn’t do a refund, because she didn’t know how. I told her to get with someone that knew. The plate was like 10.89 plus tax. I had initially used a 10% coupon so she said she was only going to give me $10 because I used a coupon. I don’t recommend this place at all!!! Don’t waste your time nor money. I would rate it a negative...